# Impossible to active plug in chrome

**URL:** <https://community.hubspot.com/t/impossible-to-active-plug-in-chrome/79150>\
**Category:** Account & Settings\
**Tags:** starter\
**Created:** [April 12, 2023, 10:51am UTC](https://community.hubspot.com/t/impossible-to-active-plug-in-chrome/79150 "2023-04-12T10:51:37Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![AlainGent](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/alaingent/32/198307_2.png) [@AlainGent](https://community.hubspot.com/u/AlainGent)\
**Post date:** [April 12, 2023, 10:51am UTC](https://community.hubspot.com/t/impossible-to-active-plug-in-chrome/79150/1 "2023-04-12T10:51:37Z")

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dear all, i m a very new user of hubspot and when i go to my gmail mailbox the hubspot plugin is “here” but indicate “no account on hubspot with this gmail adress”. Nevertheless i registrer my hubspot account with my google account and so i don’t understand why.

is it possible to have all my received email in hubspot and how ? and could i use only hubspot too, like a mailbox and calendar ?

thank you a lot for your help (i m a french user)

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**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\
**Post date:** [April 12, 2023, 7:45pm UTC](https://community.hubspot.com/t/impossible-to-active-plug-in-chrome/79150/2 "2023-04-12T19:45:10Z")

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Hello, @AlainGent Welcome to HubSpot and our Community!

I would recommend connecting an individual email account to HubSpot to [send one-to-one emails](https://knowledge.hubspot.com/email/send-and-reply-to-one-to-one-emails) from the CRM, [log email replies](https://knowledge.hubspot.com/email/log-email-replies-in-the-crm) to the CRM, send [sequences emails](https://knowledge.hubspot.com/sequences/enroll-contacts-in-a-sequence), and install HubSpot Sales to access the sales tools in your inbox.

Here is more information on how to connect the [HubSpot Sales integration](https://knowledge.hubspot.com/connected-email/how-to-install-hubspot-sales). I hope this information helps.

Pam