Unable to retake the Sales Hub certification

Academy
1

Hello!

I scored 43/60

certification: HubSpot Sales Hub

  • browser: Microsoft Edge
  • error message: “Your exam launch failed. Please try again. If the problem persists, contact us.”
  • tests already performed (waited 20 hours, logged out and back in, tried on both PC and phone, used incognito mode)
  • other certifications work perfectly fine; I was able to retake failed exams without any issues after the 12-hour waiting period.

Thank you for your help!

3

Hello @Kelde,

Thank you very much for posting in the Community!

I understand that you are having trouble retaking the final exam. We appreciate that you have already tried waiting 12 hours, logging out and then logging back in, as well as taking the course in a private browsing window.

I will bring in one of our Academy specialists, @APernell, to help you with this.

Shane, Community Lead Moderator

4

Hi @Kelde, Since other certs retake fine and you’ve already ruled out browser/device/network issues, this looks like it’s specific to that exam’s session on the backend possibly a stuck retake counter or exam attempt record that didn’t reset properly for Sales Hub. This isn’t something you can fix from your end; worth contacting HubSpot Academy support directly (not just community) with this exact detail so they can check your account’s exam attempt log and manually reset it.