After importing contacts to my list I forgot to add the GDPR I agree terms = Yes. This caused (I believe) the send to fail marking recipients as unconfirmed. How do I resend to those contacts?
Hi @JDuranWELS,
Just to clarify, there is no ‘GDPR I agree terms = Yes’ in HubSpot. If your email send was held back, then likely for one or both of the following reasons:
- Missing subscription consent: In this case, the contacts would need an opt-in corresponding to the one chosen in the settings tab of the email. Manage your contacts' messaging subscriptions
- Unconfirmed email address: Contacts would have to be marked as confirmed as explained here. Set up double opt-in for emails
In either case, after completing these steps, you would clone your previously sent email, and send it again to everyone who did not receive the first one. (To do so easily, open the previous email, go to the Recipients tab, click Not sent in the left sidebar. Using the dropdown on the right you can easily create a list directly here.)
(This reply does not constitute legal advice.)
Let me know if you have any follow-up questions!
Yes, did that! All sorted out well. Thanks Karsten.