# Import ticket notes **URL:** \ **Category:** Tickets & Conversations\ **Tags:** help-desk\ **Created:** [June 10, 2021, 8:37am UTC](https://community.hubspot.com/t/import-ticket-notes/38683 "2021-06-10T08:37:47Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![paigeleslie](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/paigeleslie/32/13521_2.png) [@paigeleslie](https://community.hubspot.com/u/paigeleslie)\ **Post date:** [June 10, 2021, 8:37am UTC](https://community.hubspot.com/t/import-ticket-notes/38683/1 "2021-06-10T08:37:47Z")
I’m looking to import our tickets from our old CRM to HubSpot. We’ve been having both a Subject line for our tickets which makes sense to map to the Ticket Description, and we also have a Notes field to provide more background & information. I see a Notes field on Tickets already in HubSpot, but I’m not finding the option to map this out on a Tickets import…is this possible? ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [June 10, 2021, 9:02am UTC](https://community.hubspot.com/t/import-ticket-notes/38683/2 "2021-06-10T09:02:23Z")
Hi @paigeleslie, Have you considered importing the subject line into the _Ticket name_ ([“short summary of ticket”](https://knowledge.hubspot.com/tickets/hubspots-default-ticket-properties)) and the notes into the _Ticket description_ ([“full description of ticket issue”](https://knowledge.hubspot.com/tickets/hubspots-default-ticket-properties))? If that’s not an option, I’d recommend reviewing [these tips on how to set up import files](https://knowledge.hubspot.com/crm-setup/set-up-your-import-file#multiple-objects-with-associations). Getting the files right can be a bit tricky. Let me know if this helps or if you get stuck at any stage, happy to help!