Just a quick update - The guys from
were really helpful in expanding on the feature set of their Email integration (in my case O365 with Hubspot). Now I can filter my contacts in Hubspot to search for “have not had email exchange in March” or similar questions… We sync all Emails from our team so we also don’t need the Outlook Plug-in from Hubspot… It happens all in the background…
Hello Community,
I’m a pretty seasoned CRM user and also a developer. I have been working with quite a few system for the better part of 30 years and lately one Open Source CRM by the name Suite CRM. What made me look in to that particular system was among other things the import capabilities that are provided. Unfortunately the versions I’ve been working on have all rather poor e-mail handling. A new version is on the horizon which perhaps will address some of the issues.
For me Hubspot is showing huge potential for a SMB’s but perhaps a bit on the pricey side. The deal breaker for me and hence all my clients is the lack of historic e-mail import. If starting up today, it may be fine but as so many bear witness about, not being able to handle the historic e-mail info kills any ambition for businesses with e-mail history. So after spending the better part of 6 hours configuring and testing a free Hubspot account, I learned what I took for granted, native historic e-mail import, is none existent. I do understand that it would create a lot of strains on resources but by using traffic shaping technology that could be used to cap the utilization of resources to an acceptable level. If the import procedure took weeks for large volumes of data could perhaps be acceptable for some as long as it worked its way from present to backwards in time.
Regards!
Like most other people on here, it’s an absolute dealbreaker if we cannot associate historic emails with individual customers.
We’re looking to move from Pipedrive, who does this beautifully by the way. They make it look incredibly easy, so surely a CRM giant like HubSpot could implement this feature/facility in weeks, if not days.
As you are already able to connect with Office 365, wouldn’t this be incredibly simple to achieve?
Absolutely vital. Almost everything else is secondary to this feature. Please add it in
Third party companies that offer potential solutions include:
Buyer beware. I haven’t researched any of these. Reply to this thread if you have expeience with any of them.
I could not agree more with the necessity and priority for this feature. It’s imo, and it seems like many people share that opinion, a show-stopper to migrate from more basic (and cheaper) tools like Pipedrive over to HubSpot.
Can you provide an update on the progress for implementing this feature?
Totally agree with everything said here. At least there should be an option to highlights the email required in Outlook and they use the Hubspot Outlook Add-in to bring them into the relevant HS contact’s email history or to drag and drop these emails from Outlook to Hubspot somehow so that they populate in the relevant contacts HS email history. We all know that EMAIL remains is the heart of all official written communications with a client including attached PPTs, PDFs and other files to support the sales and contracting process…it is ok I suppose to forget Slack, SMS, WhatsApp, Teams, etc…but not to expect a client who is moving onto Hubspot as its core Sales CRM solution to exclude all historic emails (which means all of your WIP) including the essential attachments they carry! Someone in HS is clearly not thinking about how the migration and business transformation process really needs to work! Such a shame!!!
Crucial feature
Absolutely agree. This was a surprise for us after deciding to move from Pipedrive to Hubspot. Our sales team has lost years of historical email with contacts and hours of productivity time going back and forth between two systems (not to mention the cost of maintaining 2 CRMs). We are looking for a way to use the API to bring historical emails and activities in, but again, this is an additional cost that was not scoped during our decision-making process to move to Hubspot in the first place.
This is absolutely vital and it is INSANE that hubspot doesn’t have this feature. We just did a domain name change and a months worth of emails didn’t get logged. Now we have to either manually log the emails via copy and pasting 1by1 or we need to use the forwarding feature -- which will **bleep** up our CRM because the activity date for those emails is the day the email was forwarded, not the date the email was actually sent.
Totally agree with the others. HubSpot should natively support (one-click) email logging for an existing inbox, i.e, messages sent/received prior to HubSpot sign-up. Ideally one can log an email and/or an email thread seemlessly.
In my previous job this was not issue using Salesforce (with LinkPoint360 and Salesforce native Outlook extension). Please implement it. Thanks.
This is an extremely important feature. I am surprised, it’s not there yet.
Ich war heute tatsächlich sogar etwas entsetzt, als mir ihr Vertriebsmitarbeiter sagte, dass Hubspot zwar eine IMAP anbribung hat, jedoch das e Mail Postfach wohl gar nicht nutzt.
der IMAP Zugang zu einem Postfach ermöglicht normal den Zugriff auf alle Mails in diesem Postfach, warum werden vergangene e mails dann nicht den bestehenden Kontalten zugeordnet, zumindest sofern dieser Kontakt im CRM gespeichert ist.
Es ist doch essenziell, es ist dich der Grund, warum man ein CRM system nutzt, dass mann ALLE Daten zu einem Kunden an einem Ort hat.
Warum ist da bei Hubspot nicht so, obwohl die Funktion mit IMEP sogar vorhanden ist.
ich habe noch bis zum 12.06. Zeit für die Entscheidung zu Hubspot zu wechseln.
dass ich alle e mails zu einem Kunden auch beim Kunden habe ist ein MUST HAVE für mich.
Hi is there any plan to update this? I feel like it’s such an important feature for any customers looking to move over from other CRM’s to Hubspot. I have so much communication in Pipedrive that is incredibly important to my sales organization. To have to go in manually and update each contact is just not feasible with 500+ contacts.
I just started using Hubspot. I use gmail which is connected to my Hubspot account. I would like to MASS “Log email to HubSpot” from all emails in Gmail to correcsponding leads/contacts in Hubspot. Is there a way to do this for all at once rather than one email at a time?
Please make it a capaibility to upload past email history into HubSpot, especially when you’re just getting started in the CRM.
See the Hubspot Integration for Threads: HubSpot CRM Integration | Email Import Solutions for HubSpot
They enable import of historic emails plus sync of ongoing emails.
If you decide to purchase a historic migration only with Threads, then once the migration is completed, they would delete your data and account from their servers. All emails will remain in your Hubspot, however attachments would not be available.
Hey, I hope you know it now but of course YES WE CAN !!!
It is doable now to get all the previous emails and associate them to your contact, companies, deals, any objects.
I don’t know why this is still in not planned … since you can do it !
