# IMAP authentication error

**URL:** <https://community.hubspot.com/t/imap-authentication-error/130275>\
**Category:** Account & Settings\
**Created:** [April 22, 2025, 11:51am UTC](https://community.hubspot.com/t/imap-authentication-error/130275 "2025-04-22T11:51:29Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Gyl](https://avatars.discourse-cdn.com/v4/letter/g/e36b37/32.png) [@Gyl](https://community.hubspot.com/u/Gyl)\
**Post date:** [April 22, 2025, 11:51am UTC](https://community.hubspot.com/t/imap-authentication-error/130275/1 "2025-04-22T11:51:29Z")

</div>

Hello everyone,  
On a HubSpot account I’ve had for months, my mailbox has been disconnecting regularly for the past few days. I need to reconnect. But since this morning, I’ve been unable to log in, even though the IMAP and SMTP settings haven’t changed, nor has the password.  
I still get the error message “IMAP authentication error”  
Thank you for your help or suggestions for solutions.

---

<div class="post-metadata">

**Author:** ![Jigar\_Thakker](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jigar_thakker/32/63606_2.png) [@Jigar\_Thakker](https://community.hubspot.com/u/Jigar_Thakker)\
**Post date:** [April 22, 2025, 12:18pm UTC](https://community.hubspot.com/t/imap-authentication-error/130275/2 "2025-04-22T12:18:59Z")

</div>

Hey @Gyl ,

Here are some troubleshooting steps for you to resolve the issue

- Try re-entering your email and password to verify them. Though not changed reentering can resolve temporary glitches at times.
- Check if your email provider uses 2FA , if yes, you might need to also create application specific password for HubSpot
- Go to HubSpot settings and reconnect your inbox
- Ensure there are no network issues or firewall settings blocking IMAP connections

You can also verify if there’s any ongoing issue with HubSpot in the status page here: [https://status.hubspot.com/.](https://status.hubspot.com/)

If this helps, feel free to mark it as the solution

✔

and give it an upvote

👍

!

---

<div class="post-metadata">

**Author:** ![Gyl](https://avatars.discourse-cdn.com/v4/letter/g/e36b37/32.png) [@Gyl](https://community.hubspot.com/u/Gyl)\
**Post date:** [April 22, 2025, 12:43pm UTC](https://community.hubspot.com/t/imap-authentication-error/130275/3 "2025-04-22T12:43:17Z")

</div>

Hello  
Hello,  
I’ve tried entering my login details several times. It worked last week (but I had to do it several times a day), but since this morning, it hasn’t worked at all.  
I don’t have 2FA on my email (these settings work when I log in to my email on my Android phone, for example)..