I'm Courtney, HubSpot Academy Professor. Ask Me Anything!

Hi Courtney

I recently downloaded hubspot and am now beginning to import my contacts from csv. All good so far.

However, I am using Outlook through Office365 and when I try and send an email from my contact list, it is using an email from our server, not the sales email that I have on the hubspot account. I have looked everywhere and cannot for the life of me see where the email it is using is on the hubspot account. It should be directed to sales@nightowlsecurity.ie as per the default email in my settings.

Please help. My Hub ID is 3811039.

I have been provided a database that is a MESS and despirately needs to be cleaned up.

How do I identify all bad emails and what do you suggest I do with the obviously incorrect emails once identified? ie. 123@123outlook.com

Also, what is one item a database you suggest to remove immediately? I am paying for contacts that are obviosuly no benefit to my company so I need to make moves on this cleanup immediately.

Hello @SpencerU,

This is a great time to do a Contacts Database Clean-Up. We have a few HubSpot Academy Projects targeted to walking you through cleaning up your database.

I have listed them below:

  1. Contacts Clean-Up Project
  2. Setting-Up Your Database correctly (Module-highly recommend)
  3. Six Ways to Keep your Data clean

With the contacts that have bad email addresses, I would remove them from your database or send a campaign to clean-up those lists. You can follow the steps to do that here.

Please let me know if you have any more questions.

All the best,

Courtney Sembler

Inbound Professor

Courtney, I want to learn about integration of HubSpot with SalesForce to sync activities, emails, etc.

can you help me understand the process and the cost?

thanks!

Hi Courtney,

I am Rakhal. I am doing a Hubspot Academy course-Inbound Sales.

With the entire idea of Inbound with being human and empathetic , how can any business push sales of products which are of no greater use to the customer but more of an impulse buy product.

Hi Rakhal,

My name’s Kyle; I worked on the Inbound Sales course. Most of the content in that course assumes that you’re selling a product that requires multiple sales conversations, negotiating on price, etc. For an impulse buy, or really for anything that can be purchased online without talking to a sales person, I think you’d be better off leaning into inbound marketing techniques and a solid eCommerce strategy. We have a course on this as well. Check it out and let us know if it helps!

Thanks,

Kyle

I first set up Hubspot with my personal email and now I want to use a basic mail (not exchange) email. I’m getting an error when it asks for the URL as it requires a conversion to https:// which was not provided by my email service (imap.ionos.com). Should I assume the mail service I’m using is not compatible? Thanks, Gwen