Hi @LaurenWittschen,
Records will always go down the first branch they meet the criteria of. Even if they meet multiple branches’ criteria, they’ll go down the first one. A record will never go down multiple branches.
If that’s the behavior you’re looking for you have two options:
- Create one workflow per current branch
- Nest branches (check for first option, if it is met, execute your desired action, then jump to next branch, if it is not met, jump to next branch immediately)
Also keep in mind that value-equals branches don’t work well for multiple checkboxes properties. If a contact checks multiple boxes, none of the branch criteria check as true. You would have to use an And/or branch – or (my recommendation) separate workflows.
Let me know if you have any follow-up questions!