# If/Then Branches for Chatbot

**URL:** <https://community.hubspot.com/t/if-then-branches-for-chatbot/9851>\
**Category:** HubSpot Ideas\
**Tags:** conversations-inbox\
**Created:** [August 15, 2018, 5:20pm UTC](https://community.hubspot.com/t/if-then-branches-for-chatbot/9851 "2018-08-15T17:20:45Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Callum](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/callum/32/81360_2.png) [@Callum](https://community.hubspot.com/u/Callum)\
**Post date:** [August 15, 2018, 5:20pm UTC](https://community.hubspot.com/t/if-then-branches-for-chatbot/9851/1 "2018-08-15T17:20:45Z")

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Hey team

I’m the digital marketing coordinator for our agency, and I’ve been looking into implementing chatbot functions for ourselves, and our clients.

I was wondering if there was potential for there to be a **If/Then** branch added to the Chatbot editor/design workflow that allows for certain quick replies to trigger an alternative bot response. For example, asking a user if they’re interested in three separate options, then based on the response/quick reply option selected, an appropriate reply with further information could come up.

If this feature already exists, could someone please direct me to it? I haven’t been able to find it at all.

Cheers!

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**Author:** ![hroberts](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/hroberts/32/52294_2.png) [@hroberts](https://community.hubspot.com/u/hroberts)\
**Post date:** [January 2, 2019, 10:31pm UTC](https://community.hubspot.com/t/if-then-branches-for-chatbot/9851/2 "2019-01-02T22:31:53Z")

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[https://knowledge.hubspot.com/articles/kcs\_article/conversations/a-guide-to-bot-actions](https://knowledge.hubspot.com/articles/kcs_article/conversations/a-guide-to-bot-actions)