Hi Bheo,
While creating another workflow would technically allow someone to acheive similar functionality, it means managing a second workflow, and impacts how the performance of a single campaign is viewed. It will also create more issues than it solves in instances where multiple “if/then” branches need to occur in a single campaign, with follow-up items.
There’s quite a history of customer activity on this idea, but no updates from the HubSpot team since the idea was marked “In Planning” in April 2018. It’s definitely a highly requested feature if customers are reaching out to HubSpot Support about it. Bheo, could you help everyone on this thread out by getting us an update on the planning and development of this much-needed feature? I would love to hear what they’ve been able to accomplish in the last year.