# Identity verification

**URL:** <https://community.hubspot.com/t/identity-verification/102531>\
**Category:** HubSpot Academy Support\
**Tags:** email-marketing\
**Created:** [March 13, 2024, 9:09pm UTC](https://community.hubspot.com/t/identity-verification/102531 "2024-03-13T21:09:59Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![VITSolutions](https://avatars.discourse-cdn.com/v4/letter/v/c4cdca/32.png) [@VITSolutions](https://community.hubspot.com/u/VITSolutions)\
**Post date:** [March 13, 2024, 9:09pm UTC](https://community.hubspot.com/t/identity-verification/102531/1 "2024-03-13T21:09:59Z")

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Hi all my name is Kelvin from Vinetrix IT Solution, i just created my hubspot account and followed the identity verification stage but i got this email back.

# We weren’t able to verify your identity

We weren’t able to verify your identity based on the answers provided. Access to activities such as emails, forms, and website pages will remain blocked.  
If you feel this decision was made in error, please reach out through community or support, if available.

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<div class="post-metadata">

**Author:** ![Jigar\_Thakker](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jigar_thakker/32/63606_2.png) [@Jigar\_Thakker](https://community.hubspot.com/u/Jigar_Thakker)\
**Post date:** [March 14, 2024, 11:13am UTC](https://community.hubspot.com/t/identity-verification/102531/2 "2024-03-14T11:13:12Z")

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Hey @VITSolutions

Make sure all the information you provide during the verification process is accurate and up-to-date. This includes your name, company name, address, and phone number.

And if the problem still exists kindly reach to HubSpot support directly