Identifying users in custom behaviour events created with the extension.

Develop, Build & Integrate APIs & Integrations
, ,
2

Hi, @AlGa :waving_hand: Welcome to the community! Thanks for your question.

Hey, @himanshurauthan @piersg @PCleaud, do you have any feedback to share with @AlGa?

My instinct says it could be any or none of the following. But it’s hard to say without more information:

  • Check if the Contact has previously submitted a form on a page with the HubSpot tracking code
  • We cannot check for this, but occasionally a user clears their caches and cookies between visits
  • Same if they use a private/incognito browser window
  • Some users have a browser extension that blocks tracking scripts or cookies
  • Every so often, the tracking code is not properly installed on every page of your site, or it’s blocked by a content security policy (long shot, but it happens)

Best,

Jaycee