# I need help with support

**URL:** <https://community.hubspot.com/t/i-need-help-with-support/105159>\
**Category:** Tips, Tricks & Best Practices\
**Tags:** starter\
**Created:** [April 18, 2024, 2:54pm UTC](https://community.hubspot.com/t/i-need-help-with-support/105159 "2024-04-18T14:54:07Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![DPretorius4](https://avatars.discourse-cdn.com/v4/letter/d/e68b1a/32.png) [@DPretorius4](https://community.hubspot.com/u/DPretorius4)\
**Post date:** [April 18, 2024, 2:54pm UTC](https://community.hubspot.com/t/i-need-help-with-support/105159/1 "2024-04-18T14:54:07Z")

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I am turning to this forum to try and get support after purchasing the starter pack my users admin was revoked and now I have view only and cant get a hold of support

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**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\
**Post date:** [April 19, 2024, 10:36am UTC](https://community.hubspot.com/t/i-need-help-with-support/105159/2 "2024-04-19T10:36:10Z")

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Hi @DPretorius4, I hope that you are well!  
Thank you for asking and welcome to the Community! We are delighted to see you here! 🙂  
With your paid subscription, [HubSpot’s Technical Support](https://help.hubspot.com/) is your best point of contact. With a Starter plan, you can contact Support via email and/or chat.  
For information, here are the [Support Hours and Observed Holidays](https://community.hubspot.com/t5/Releases-and-Updates/HubSpot-Support-Hours-amp-Observed-Holidays/ba-p/939549). Sometimes, due to higher volume of Support chats and/or emails, there may be a slight delay in the reply, sorry about this if it is the case.  
I see in our internal tools that you created a ticket and the Support Team got back to you.  
This is how you can [view your Support Inox](https://knowledge.hubspot.com/help-and-resources/get-help-with-hubspot#view-your-support-inbox) to check for replies from the Support Team.  
Also, I’d like to share this article to help you [get started in HubSpot](https://knowledge.hubspot.com/get-started).  
If you have any questions, you can you simply [create a post in the Marketing Forum here](https://community.hubspot.com/t5/Marketing-Hub/ct-p/marketing), and we’ll be so glad to help you!  
So, don’t hesitate, we are here for you! ❤  
Lastly, don’t miss out on [the latest News](https://community.hubspot.com/t5/News/ct-p/communityboard) or [Webinars](https://community.hubspot.com/t5/Resources/ct-p/resources?node_id=webinars&labels=&order_by=last_updated) that might be of interest to you!  
Looking forward to seeing you around the Community! 👋  
Have a fantastic day and weekend @DPretorius4!  
Best,  
Bérangère

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**Author:** ![Lucila-Andimol](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lucila-andimol/32/69276_2.png) [@Lucila-Andimol](https://community.hubspot.com/u/Lucila-Andimol)\
**Post date:** [April 19, 2024, 11:52am UTC](https://community.hubspot.com/t/i-need-help-with-support/105159/3 "2024-04-19T11:52:01Z")

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Hi @DPretorius4

You should definitely follow the steps Berangére told you

because we dont have access to your HubSPot account information here (most of us are partners or users, not HubSpot team members).

Good look.