Hello HubSpot Community Team,
I completed my certification, but it is still showing the incorrect name. I have already updated my First and Last name correctly under my profile settings, logged out, and cleared my browser cache, but the certificate will not refresh.
Course Name: Service Hub Software
Correct Name: Chiagozie Stellamaris Okafor
Could a community manager or moderator please manually regenerate this certificate for me? Thank you!
Hey @Stellamaris5555 ! I think that you have to re-do the exam, not sure but I think that if you know the answers and HS team is not answering in the short term this could be the fastest alternative.
I can’t even retake the exam now,tried it but it’s not working
Right! Okay, then the HubSpot Support team will definitely need to regenerate the certificate on the backend @stassey could perhaps support here more than me.
I was also looking for some similar cases in the community: Wrong name on certificate. How do I correct it?
But it looks like someone directly from HS ended up helping.
Thanks for the tag @CarolinaDeMares!!
Hey @Stellamaris5555, I see that you’ve already edited the name in your profile. I’ve refreshed/regenerated the image on our end. Would you mind attempting to clear your cache once more and check again?
Hope this helps!!
Sam, Community Manager
