I’m trying to connect my personal NetEase enterprise email account to HubSpot,but it keeps failing

Smart CRM & Sales Hub Account & Settings
1
I’m trying to connect my personal NetEase enterprise email account (email) to HubSpot from User Preferences > Email using IMAP + SMTP, but it keeps failing.

I first got an IMAP authentication error. After switching to a client authorization password, the error changed to “Server error: unable to create inbox.” I also removed the old disabled connection and reconnected, but the issue still remains.
Here’s what we already verified:
IMAP / SMTP is enabled in NetEase enterprise email
A client authorization password was generated and used
IP login restriction is turned off
I retried after removing the old HubSpot connection
I manually tested enterprise email server settings such as:
imaphz.qiye.163.com / smtphz.qiye.163.com
imap.qiye.163.com / smtp.qiye.163.com
IMAP 993 / SMTP 465
At this point, it seems like either:
a compatibility issue between HubSpot and NetEase enterprise email,
a TLS / certificate issue,
or a folder validation / inbox creation failure on the server side.
Has anyone successfully connected a NetEase enterprise email account to HubSpot using IMAP + SMTP? If yes, what server settings worked for you, or was there any special fix needed?
Thanks in advance.

Moderator note: The HubSpot Community is a public space. I have therefore edited your content for security & confidentiality reasons.

3

Hey @yana1 and thanks for sharing such the breakdown of what you’ve tried so far, that’s really helpful!

Can you please check the following:

  • Confirm you are connecting a personal email, not a conversations inbox. I am asking because conversations inboxes must be Gmail or Office 365 hosted

  • Can you have your IT team check whether NetEase is blocking HubSpot by IP allow listing or auth policy.

Also, please review carefully these resources:

Now, I’d love to check with our Top Experts: Hi @TomM2, @EugeneAtKiwi and @evaldas do you have suggestions to help @yana1, please?

Thanks so much and have a wonderful day!
Bérangère