Bacause mobile devices always are dynamic IP addresss that defeats IP filtering of my own mobile. A work around if one could see more data in the notification log to discern its likely origin; like location, device type, MAC address, browser ID, etc. Does the :bcc: link source this info ?
Also, If I copy a ‘link’ in one of my tracked emails, and paste it into another email, does that link cause a “Clickled” notification in the original email recipent activity log?
I can’t seem to open your linked thread. I get a message that says it’s a private resource. Thanks!
Hi @omarespo,
The steps outlined in the resource are:
The current solution is:
1. Navigate to chrome://flags/#network-service
2. Select the dropdown next to the “Enable network service” option, and click “Disabled”
3. Click the “Relaunch Now” button at the bottom of the page.
Once the browser relaunches, self open blocking should continue to work as expected.
The thread was around a specific issue that has since been resolved.
Thank you for letting me know :). I’ve removed the link to avoid future confusion!
Thank you,
Jenny
Fantastic, thank you!
I have the same problem using Outlook, but I think I have done somethign wrong in the setting. Infact, when I send an email, the address ‘4480237@bcc.hubspot.com’ goes automatically in to the CC and the BCC. I would like it to go only in the BCC.
How do I correct that in the settings?
Hi @marcomari,
Is the address only populating in the bcc and cc addresses when you click the “log” button in your Outlook address?
The more screenshots, details and information you can share, the better the Community can assist!
Thank you,
Jenny
Hi Jenny,
You mention "The thread was around a specific issue that has since been resolved. "
I am still having this issue, what was the permanent fix? It does not appear to be working for me. Your feedback/help would be appreciated.
Thanks
Simon
RE. Select the dropdown next to the “Enable network service” option, and click “Disabled”
There is no “Enable network service” option in my Chrome Version 80.0.3987.122 (Official Build) (64-bit)
There is this:
Runs network service in-process
Runs the network service in the browser process. – Mac, Windows, Linux, Chrome OS, Android
#network-service-in-process
Can you update me?
Hi @cjtripnewton,
For the most up to date instructions, can you please review the steps outlined here?
Thank you,
Jenny
Hi Jenny,
The instructions in the link you provided address self-open issues in Outlook add-in and Gmail extension, but provide a separate link for Office 365 add-in issues. Problem is, this separate page doesn’t seem to address self-open issues. Just general troubleshooting for the O365 add-in.
Is there any other info available for O365?
Or if not is the best solution perhaps to block IP addresses, per this other Knowledge Base article?
Cheers,
Dave.
There is no longer an “Enable network service” option available (Chrome v 81.0.4044.129). What option should I be looking for?..
Hi @indieweb,
My first suggestion would be to block your own IP address to see if this resolves the issue.
Thank you,
Jenny
Thank you for the reply Jennie.
I’d love a way to block my IP address as I rove with my mobile devices, but since were all working from home, I should be ok with blocking Judy my home one for now.
We still need a solution to this.
CJ
Blocking you own IP address isn’t a solution to this issue. Most ISPs issue dynamic IP addresses as I’m sure you’re aware. So constantly updating one’s blocked IP address isn’t a long-term/viable solution.
But what about from my mobile. I’m getting the same issues, I’m using the HubSpot mobile app and email access from my phone! Please help
Hello @Jiji ,
I believe the best solution for you in the mobile view would be Blocking HubSpot Sales email open and click tracking from certain IP addresses.
I hope this helps.
Pam
While blocking IP does work for filtering notifications, the open count on the email continues to increment for each time I open the email. Additionally, it increments multiple times while I am working in the email, e.g. sending a follow-up to an email within my sent items that I did not receive a response for. While drafting my last email it incremented 12 times as I was drafting the follow-up.
Cheers
Douglas
@PamCotton,
Thanks. As I mentioned, my problem is no longer notifications, I resolved that with up filtering. The issue is number of opens on an email is still incrementing when I open the email.
Thanks,
Doug
Hi @resoiso,
Do you mind confirming with your IT team whether there are other IP addresses that could be blocked, or that could be associated with your connection? Is it possible that you’re logging in through a VPN?
Apologies if you’ve already gone through these troubleshooting steps, the more information and details you can provide around what steps you have taken, the better the Community can assist!
I did want to share a resource that may be helpful as well:
1. Manage your HubSpot Sales Extension Settings
If you are still having trouble after going through those steps, we are on standby to assist!
Thank you,
Jenny