I did not receive the verification code in my inbox

Service Hub Tickets & Conversations
1

Hello,

I’ve been attempting to verify my Google email integration with HubSpot, but I’m not receiving the verification code in my inbox, spam, or trash folders. I’ve followed all the instructions in this article, but I’m still having no luck: https://knowledge.hubspot.com/marketing-email/not-receiving-hubspot-system-or-notification-emails#:~:text=Search your email inbox for,that may have been moved.

I hope someone can help me investigate and resolve this further.

Regards,

Carmelo

2

Hi @ctorres067,

Here are a few things you might try:

  1. Double-Check Your Email: Make sure you’ve entered the right email address in HubSpot.
  2. Email Filters: Sometimes, these emails get caught in filters or security settings. Check if HubSpot’s domain is being blocked.
  3. Retry: Try sending the verification code request again.
  4. HubSpot Settings: See if there are any settings in HubSpot that might be affecting the email delivery.
  5. Reach Out for Help: If you’re still having trouble, contacting HubSpot support could be a good next step.

Best regards!

3

I find myself in this situation. Hubspot is sending codes to my professional email account but in actuality it is not being received. I wanted to upgrade to starter pack, but without codes, nothing works. I tried reseting the password as a work around but could not. I could not even login to the help community to make a post, as I needed a code. I had to create a new account just make this post. When I created this new account with another email (as it would not accept my professional email - it being already used), I had zero problems with receiving a code. My professional email is owen.desaubin@securenord.info. Is this account blocked? Please help.

4

Hey @securenord2 - I’m so happy you posted in the Community!
I’d like to sincerely apologize for the frustrations you’ve experienced here. Looking on the backend, I can see that your email had bounced, which means no emails would make it to your inbox. I’ve gone ahead and un-bounced your address, so you should now be able to receive email communications from us moving forward!
Please feel free to send me private message if you’re still unable to. Otherwise, you can always confirm that it’s now working as-expected in this thread.
Shane, Community Manager

5

Hi Shane,

I appreciate very much the hand-up :flexed_biceps:. It worked and I am now in the account.

Wish you a great end of week!

Owen

6

Hi @ctorres067,

I recommend contacting live chat support for assistance with troubleshooting your settings and setup. Meanwhile, please verify if there are any additional filters enabled at the server level for your email.

7

I’m in the very same situation. Hubspot keeps sending codes to my professional email but I am not receiving them, I have tried changing my password but it only grants my access for a few minutes before requesting a code sent to my email to log in again, so I’m stuck without being able to use my account. My professional email is contact@yucafriends.com maybe it has been locked somehow? I’m here posting on a second hubspot account.
Thank you for your attention,
Carlos

8

Hey @CBermejoColli,

I see that you have since reset your password and successfully received email notifications. I also see that you’ve logged in successfully a couple of times today. Are you still having issues on your end?
If so, can you please screenshot the page that you’re getting stuck on? Is it possible you’re looking for a code sent via text?
Looking forward to your response!

Sam, Community Manager

9

Hello Sam,

Thank you so much for responding.

Yes, I’m still experiencing issues. After I reset my password, the system logs me out and asks me to enter a verification code that HubSpot supposedly sends to my email address. However, I never receive the code, even after requesting that it be resent multiple times.

I’ve already checked my spam and junk folders, but no message has been received.

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10

Hello @CBermejoColli,

Thanks for the additional details there. I was able to locate the issue and it seems like your address had recently bounced. I fixed this from our end and you should be good to go now!
Moving forward, I’d suggest also looking into the linked article to avoid this in the future:

Sam, Community Manager

11

Hello @SamTassey

Thank you so much for your help. The problem has been resolved, and I am now receiving the codes by email and can successfully access HubSpot.

Have a wonderful week.

Carlos

12

Hey @CBermejoColli,

My pleasure, happy to help!
You as well!

Sam, Community Manager

13

@STierney I have the same issue with one of my customers. The email sofia@finero.se does not receive codes for 2FA. Can you see if they bounce to?

Thanks Carl Johan

14

Hey @Carl-Johan,

Happy to chime in here – I took a look on our and the email was bounced. I resolved this on our end so they should be good to go in the meantime. Moving forward, I also suggest sending them this article to avoid this in the future:

Hope this helps!

Sam, Community Manager