I can’t find the email because I deleted it, but it’s still sending to our contacts. I need it to stop sending ASAP. Any ideas?
@BAdair7 since you have an enterprise subscription, I would contact HubSpot Support to have them investigate the issue directly. If the email is deleted and there is something triggering it to send, it sounds like something their technical team will need to help with.
In the meantime, if it was an automated email you can check workflows to see if you can turn off the automation that is triggering it to send - although I’ve never heard of a deleted email being able to send…
very bizarre indeed!
p.s. how do you know it’s still sending? Are you getting replies? or seeing it on the contact record?
What happens when you click the email link from the contact record? does it 404 or can you see the deleted email?