I can't seem to locate the helpdesk in my hubspot account

Smart CRM & Sales Hub CRM
2

Hi @DOchieng,

It should show up in the navigation here:

karstenkoehler_0-1714830607634.png
karstenkoehler_0-1714830607634.png496×285 22.5 KB

There’s a chance you’re still on the old navigation in which case it should show up under ‘Service’.

Can you share a screenshot of your navigation? Which HubSpot subscription are you on? Which role do you hold in your portal, are you a super admin?

Best regards