I cant log into my account because of 2FA

Smart CRM & Sales Hub Account & Settings
1

Hello,
I’d like to contact someone in technical support who can help me log into my account. The system asks me to set up 2FA, and when I deny it, my account has been closed without letting me log in or perform the reset process. Where and who can I contact to help me resolve this?
I’m looking for a button or access within HubSpot. I contacted someone, but it seems they’ve removed direct help.

I need to have access to the account I work with and from it.

2

Hi @AriRivas5
Thank you for reaching out to the Community!
I’d like to invite some community members who are subject matter experts to join this conversation.
@karstenkoehler @ArisudanTiwari @GiantFocal - Would you be able to share any insights on this? Your expertise would be greatly appreciated.
Best,
Victor

3

Hi @AriRivas5 ,
Can you please confirm two points:
1. What kind of HubSpot plan are you using?
2. Is your account closed, and are you unable to access it using your credentials?
If you’re on the free HubSpot plan and need to recover your account, you won’t see the chat option with the support team; this option is only available for paid plans. In that case, please use this link (Recover your inactive HubSpot account) to recover your inactive HubSpot account and fill out the form at the bottom of the page.