# I cant do the exam

**URL:** <https://community.hubspot.com/t/i-cant-do-the-exam/12104>\
**Category:** HubSpot Academy Support\
**Created:** [December 20, 2018, 6:33pm UTC](https://community.hubspot.com/t/i-cant-do-the-exam/12104 "2018-12-20T18:33:33Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![JavieraGorget](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/javieragorget/32/93181_2.png) [@JavieraGorget](https://community.hubspot.com/u/JavieraGorget)\
**Post date:** [December 20, 2018, 6:33pm UTC](https://community.hubspot.com/t/i-cant-do-the-exam/12104/1 "2018-12-20T18:33:33Z")

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It has happened 3 times, when I click to take the exam, it automatically appears that I finished it and it does not allow me to do it

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**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\
**Post date:** [December 20, 2018, 10:13pm UTC](https://community.hubspot.com/t/i-cant-do-the-exam/12104/2 "2018-12-20T22:13:26Z")

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Hi @JavieraGorget,

What exam are you getting stuck on?

Can you please confirm this is happening across multiple browsers, after clearing your cache, and in an incognito window?

The more information, screenshots and details you can provide, the better the Community can assist.

Thanks,  
Jenny

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**Author:** ![JavieraGorget](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/javieragorget/32/93181_2.png) [@JavieraGorget](https://community.hubspot.com/u/JavieraGorget)\
**Post date:** [December 21, 2018, 3:17pm UTC](https://community.hubspot.com/t/i-cant-do-the-exam/12104/3 "2018-12-21T15:17:32Z")

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![Captura de pantalla 2018-12-20 a las 4.45.40 a.m..png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/3/1/31c47dc8f08401b9522c4df3ca1efc814d33b58d.png)

 ![Captura de pantalla 2018-12-21 a las 10.36.16 p.m..jpg](https://d2qpr2jzcazej7.cloudfront.net/original/2X/7/70e634926f301176d83f6b94982d31339765521c.jpeg)

 ![Captura de pantalla 2018-12-21 a las 12.27.38 a.m..jpg](https://d2qpr2jzcazej7.cloudfront.net/original/2X/9/9371d824cb348dde219217baaf76d63362fe9196.jpeg)

In the inbound exam I confirm that it happens in several browsers, firefox and chrome, and incognito tab