I have a small issue with my current account. Recently we change our brand , so I want to change my primary email to the new one, but seems I logeed before with this new email to create a new hubspot account. Even I delete the "new account " and remove for ever the new email, now I can’t use the new email in my old account. Is possible to Reset this?
I ahve always this Error
Unable to update email address. Please try again or enter a new email address. Learn more.
And a Sales assistance told me that it seems that the change should be done before deleting the other account. Any ideas?
It sounds like the issue is related to the fact that the new email address was previously used to create a separate HubSpot account, which is causing the system to block it from being used on your current account. Make sure that the email address you want to use is fully verified on your account. Sometimes issues arise if the verification process is incomplete. In the meantime, if you want to proceed with the new email address, contacting HubSpot support would be your best bet. They can reset the email association and help you update it to your new one.
I think contacting support or changing your email will be the best and easiest solution you can do. Let me know if you found other ways to solve the issue or if one of my steps helped you.