Hello,
I am trying to login, however, it says that I need to use a pass key. I never set one up. Then it told me to release the 2FA by scanning my ID and scanning my face. I did that and I still can’t get logged in. Of course, no one is willing to talk or chat with me because I have the free plan. any thoughts. Please help. I have spent all day trying to get logged in and I can’t work.
THanks in advance!
Jonathan
Hey @jdsteach,
Thanks for posting in the Community! We’re sorry to hear about the frustration you’re having logging in, and we’re happy to assist.
It sounds like you may need to reset your 2FA, which you can read more about here. If you follow the steps in this knowledge base article and still can not log in, we’ll ask that you please request a reset directly from the HubSpot Support team. Please note that this process can take a minimum of 48-72 hours. We appreciate your patience and understanding.
Shane, Community Manager