I selected the contacts permission but still get “Email Connection Unsuccessful.”
I am trying to connect my gmail with Hubspot
Hello @ShannonKehrer,
Could you specify what you mean by “contacts permission”?
Could you please also confirm that you’re following these steps? Connect an individual work email
If you’re getting stuck, at which point exactly? What is your email service provider?
Best regards
I’ve seen the same issue with a few customers. Most of the time, the Gmail connection fails because either the Google Workspace admin has blocked access to third-party apps, or the HubSpot extension permissions weren’t fully granted the first time.
One thing you can check is Google Account Settings > Security > Third-party apps and see if HubSpot has access.
If it’s a Workspace account, you may need to ask your admin to allowlist HubSpot as a trusted app. If it’s a personal Gmail account, try clearing the browser cache and reinstalling the extension. That usually fixes it.
I had this exact error last month and it drove me crazy for a bit. What finally worked for me was disconnecting the inbox first, then connecting it again through Settings > General > Email, because I kept trying through the extension and it just wouldn’t take the contacts permission. Also double check you’re logged into only one Gmail in that browser window, I had my personal one sneaking in and it kept grabbing the wrong account.