I am not allowed create a new property even though my superior gave the permission to do so

Smart CRM & Sales Hub Account & Settings
1

Hi,

I wanted to create a new property in HubSpot. However, I am not allowed to do so. When I hover on the Create button, it prompted “You do not have permission to create properties.” So I told my superior to give me permission to create a new property. He then gave me permission. However, my invitation to log in to HubSpot got expired. So, I told him, “Thank you for giving me access to create a property, but my invitation got expired.” The next day, he gave me the invitation to log in to HubSpot. So, I logged in again and tried to create a property. Still, I am not allowed to do so. I told him “I can log in to HubSpot now, but I am still not allowed to create a property.” He said that I should ask for help in HubSpot because he had given me full access to create a property.

2

Hi @MPesidas

What HubSpot subscription level do you have - Free, Starter, Pro or Enterprise? With any subscription of Starter or above you have the option to contact HubSpot Support, which can access and check your settings directly.

Alternatively, I would recommend you or your boss take a look at the HubSpot user permissions guide. Changing permissions usually only requires a page refresh or for a user to log out and login again.

If you are still unable to create and edit properties , my best guess is that the necessary permission hasn’t been granted to you.

Thanks

Frank

3

Hi franksteiner79,
Thank you so much for your response. This is really helpful.