# Hyperlink using a URL personalisation token **URL:** \ **Category:** HubSpot Ideas\ **Tags:** marketing-email\ **Created:** [February 19, 2019, 3:48pm UTC](https://community.hubspot.com/t/hyperlink-using-a-url-personalisation-token/13092 "2019-02-19T15:48:00Z")\ **Posts on this page:** 7\ **Page:** 4
**Author:** ![YGemayel](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ygemayel/32/39966_2.png) [@YGemayel](https://community.hubspot.com/u/YGemayel)\ **Post date:** [May 30, 2024, 8:59am UTC](https://community.hubspot.com/t/hyperlink-using-a-url-personalisation-token/13092/61 "2024-05-30T08:59:26Z")
posted my solution here: [https://community.hubspot.com/t5/HubSpot-Ideas/Personalized-token-that-is-a-hyperlink-file-property-in/idi-p/984406](https://community.hubspot.com/t5/HubSpot-Ideas/Personalized-token-that-is-a-hyperlink-file-property-in/idi-p/984406) ---
**Author:** ![YGemayel](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ygemayel/32/39966_2.png) [@YGemayel](https://community.hubspot.com/u/YGemayel)\ **Post date:** [June 3, 2024, 8:13am UTC](https://community.hubspot.com/t/hyperlink-using-a-url-personalisation-token/13092/62 "2024-06-03T08:13:40Z")
I have been using a rich text property to be used in the email. You can import the list with **the different links to the files** but you should not forget to format the spreadsheet with an HTML string \Link name \ so that it shows as a link in the rich text property ---
**Author:** ![Unnati\_S](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/unnati_s/32/95715_2.png) [@Unnati\_S](https://community.hubspot.com/u/Unnati_S)\ **Post date:** [July 23, 2024, 9:31am UTC](https://community.hubspot.com/t/hyperlink-using-a-url-personalisation-token/13092/63 "2024-07-23T09:31:52Z")
I’m looking for help from experts here. Using links in the email signature with a custom token. I have created a new email token called {WhatsAppLink} and am looking to link this to the text “WhatsApp Me” in the email signature preset. Any idea how to do it? I have tried the following options, and none of them worked: 1. {{contact.hubspot\_owner\_id.whatsapplink}} 2. {{user.whatsapplink}} 3. {{user.tokens.whatsapplink} 4. [https://app.hubspot.com/9447638/{{user.whatsapplink}](https://app.hubspot.com/9447638/%7B%7Buser.whatsapplink%7D)} 5. [https://app.hubspot.com/9447638/{{user.tokens.whatsapplink}}](https://app.hubspot.com/9447638/%7B%7Buser.whatsapplink%7D%7D) 6. [https://app.hubspot.com/9447638/users/presets/tokens/whatsapplink](https://app.hubspot.com/9447638/users/presets/tokens/whatsapplink) 7. [https://app.hubspot.com/9447638/users/tokens/whatsapplink](https://app.hubspot.com/9447638/users/tokens/whatsapplink) ---
**Author:** ![Unnati\_S](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/unnati_s/32/95715_2.png) [@Unnati\_S](https://community.hubspot.com/u/Unnati_S)\ **Post date:** [July 23, 2024, 9:39am UTC](https://community.hubspot.com/t/hyperlink-using-a-url-personalisation-token/13092/64 "2024-07-23T09:39:02Z")
I’m looking for help from experts here. Using links in the email signature with a custom token. I have created a new email token called {WhatsAppLink} and am looking to link this to the text “WhatsApp Me” in the email signature preset. Any idea how to do it? I have tried the following options, and none of them worked: 1. {{contact.hubspot\_owner\_id.whatsapplink}} 2. {{user.whatsapplink}} 3. {{user.tokens.whatsapplink} ---
**Author:** ![MaorL](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/maorl/32/66300_2.png) [@MaorL](https://community.hubspot.com/u/MaorL)\ **Post date:** [October 5, 2024, 7:45am UTC](https://community.hubspot.com/t/hyperlink-using-a-url-personalisation-token/13092/65 "2024-10-05T07:45:10Z")
@YGemayel Your solution worked great for me, Thank You! BTW it did work with single line text as well ---
**Author:** ![orangepegs](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/orangepegs/32/68963_2.png) [@orangepegs](https://community.hubspot.com/u/orangepegs)\ **Post date:** [May 21, 2025, 1:57am UTC](https://community.hubspot.com/t/hyperlink-using-a-url-personalisation-token/13092/66 "2025-05-21T01:57:41Z")
This is a long overdue feature. There are some great workarounds in this thread, but it should be native. For me, I can’t get it to work in the menus, but the CTAs and buttons work great. ---
**Author:** ![MWheelerDM](https://avatars.discourse-cdn.com/v4/letter/m/ea5d25/32.png) [@MWheelerDM](https://community.hubspot.com/u/MWheelerDM)\ **Post date:** [September 30, 2025, 3:23pm UTC](https://community.hubspot.com/t/hyperlink-using-a-url-personalisation-token/13092/67 "2025-09-30T15:23:30Z")
6 Years. 6 Years and Hubspot has not fixed this? Wow. Rediculous. My issue: Is that when using a personalization token with a link to a custom quote, hubspot auto-populates “http” even though it is already in the link. This is breaking the links so that they will not work…I’ve tried a bunch of work arounds and no way to resolve this to my knowledge yet. ![157088i7B1DD2FF105FDC7C.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/5/d/5d0a62e74a53e8174c052d3a4ffc9646fbb9c482.png) Whenever I remove “http” and click “save” it adds the “http” back to the link and doesn’t work. Very frustrating issue when you can’t personalize a 1:1 sales email with the quote you want to send the client. [Previous page](https://community.hubspot.com/t/hyperlink-using-a-url-personalisation-token/13092.md?page=3)