Hi @IsaiahSynkwise! Welcome to the HubSpot Community and thank you for your contribution.
The points you make about the inability to thoroughly customize the chat are well taken. There are definitely parts of the tool that could benefit from additional features and improvements.
It’s important to discuss especially in a forum like this to hopefully get the attention of the Product Team. Have you also posted about this in the Ideas Forum here?
I would love to hear from some of our experts: @BQ_Oliver, @Shubham_Sharma, @SNigam have you experienced similar frustrations with the HubSpot chat widget, or do you have any tips, tricks, or silver linings to share here? 
Thanks!
Best,
Kennedy