# Can I use the file feature on HubSpot's free plan?

**URL:** <https://community.hubspot.com/t/hubspot/160159>\
**Category:** Ads\
**Tags:** content-marketing\
**Created:** [September 28, 2026, 9:39am UTC](https://community.hubspot.com/t/hubspot/160159 "2026-09-28T09:39:23Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![awaga](https://avatars.discourse-cdn.com/v4/letter/a/71e660/32.png) [@awaga](https://community.hubspot.com/u/awaga)\
**Post date:** [September 28, 2026, 9:39am UTC](https://community.hubspot.com/t/hubspot/160159/1 "2026-09-28T09:39:23Z")

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I’m having trouble because I can’t find “Files” either by searching for it in the search bar at the top left or within the content itself.

 ![Screenshot 2026-09-28 154636](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/2/02367e80a96c99c13d9c441ef119299a1f5da670.png)

I understand that the Files feature is available on the free plan, but could this possibly be a temporary error?

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**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\
**Post date:** [September 28, 2026, 1:42pm UTC](https://community.hubspot.com/t/hubspot/160159/3 "2026-09-28T13:42:12Z")

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Hi @awaga and welcome, it’s a pleasure to have you here!

Great question, thanks for asking the HubSpot Community!

I can confirm that the Files tool is available with HubSpot’s free tools. You can access it directly from [Content \> Files](https://app.hubspot.com/l/files). The free tools support files up to 20 MB each.

I’d love to put you in touch with our Top Experts: Hi @danmoyle, @rebeccatravels and @CHawkins do you have additional insights or resources to share with @awaga, please?

And please let us know if you have additional questions, we are here for you!

Have a wonderful day!

Bérangère

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**Author:** ![danmoyle](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/danmoyle/32/91166_2.png) [@danmoyle](https://community.hubspot.com/u/danmoyle)\
**Post date:** [September 29, 2026, 12:38pm UTC](https://community.hubspot.com/t/hubspot/160159/4 "2026-09-29T12:38:04Z")

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Welcome to the Community @awaga! With navigation changes rolling out, it’s possible that it was removed from the navigation configuration, not the entire portal.

Here’s where it should show up: More \>\> Content \>\> Files

If More is not present in your account, it should appear directly at: Content \>\> Files

However, some portals appear to have a navigation/UI inconsistency where Files is absent from both the menu and global navigation search, even though the file manager itself remains available. I found another HubSpot Community post reporting the [same behavior here](https://community.hubspot.com/t/i-cant-see-files-as-an-option-under-content/140424).

You can also use the website address to find it. Using your HubSpot portal ID, type in [https://app.hubspot.com/files/YOUR\_PORTAL\_ID/](https://app.hubspot.com/files/YOUR_PORTAL_ID/) to find it.

Hope that helps!