Hubspot will not let me edit.

Smart CRM & Sales Hub Account & Settings
1

Hey guys, i have been having trouble with hubspot for a couple of days now. Everything I try to edit something it will not let me. For example working in the contacts tab and trying to create a new column everytime I try to actually creating sai column a text box pops up with " There was a problem creating this property. Please try again, or refresh the page" But when I try to do those, the same text box keeps popping up.

Does anyone know how to fix this or has had similar problems with this?

2

Hey @HRobert - thanks so much for posting in the Community!
It doesn’t sound like a permission-based issue, as we’d expect some type of direct error that reflects that messaging. Can you please confirm:
-Is this impacting any other user(s) in your portal?
-Have you tried these same actions in an incognito window?
-Is this happening for every action you attempt to take, or randomly?
Shane, Senior Community Moderator

3

Hi @HRobert,

Could you confirm the following things?

  • You’re using a supported browser: Browsers supported by HubSpot
  • You have cleared cache/cookies and disabled browser extensions – or used a private / incognito window.
  • You have checked that you’re assigned a core seat, not just a view only seat: Assign and manage seats (like @STierney mentioned, it doesn’t sound like that’s the issue)
  • You haven’t hit your property limit (10 across all objects in the free CRM, 1,000 in a Starter subscription).

If it’s none of the above, and if you’re on a paid subscription, you can record a .har file and reach out to support directly in-app via email. They can review the file and check what’s going on.

Best regards