HubSpot was unable to add tracking to your email

Hello, all.

On my PC, I am getting the message “HubSpot was unable to add tracking to your email. Do you want to send this without tracking?” I have the boxes checked for logging and tracking and the send button is orange. The message comes up after hitting send.

What’s odd is that my Mac does not give this error and eveything sends just fine. Google is sync’d on both computers, same extensions. Works fine on my Mac, works fine with the hubspot website. Its solely gmail with the extension on my PC that throws the error message.

I’ve already tried all of the troubleshooting steps from Hubspot’s website (updated, uninstalled, reinstalled, rebooted, etc.) Any assistance is greatly provided.

Hi @timned88,

Thanks for reaching out to the Community!

Have you recently installed other extensions (i.e. ad blockers) to the browser on your PC? There are some which are known to conflict with HubSpot. If so, I would recommend disabling your extensions to see if that resolves the issue.

Could you also please try these troubleshooting tracking issues listed here?

Thank you!

Best,

Kristen