Yes would love an OOO feature. And the ability to set an auto-response if an email is assigned to someone who is OOO
@Arne Our team has been working on a new platform that gives HubSpot users/managers better ability to fully control contact/company/deal/ticket assignment including Out of Office status and working hours.
Update 11/18/22: We are now proud to announce we are listed on the HubSpot app marketplace where you can find more information about our solution!
I would love to see something like this. In tech support it would be great to give people an automated response outside of office hours with a link to support guides on the web portal.
Agreed! This is a feature that would really tie many things together.
In addition, being able to set workflows with the enrolment tiggers, based on times and days of the weeks, would be great. For example, we use Hubspot forms and want to accomondate the lead submissions when teams are in the office/when office is closed.
Our goal would be to create workflows with the enrolment trigger set on when form submissions are submitted (based on the time and day of the week). This would then allow us to create workflows to say if the lead submission is between the hours of 08:00 - 18:00 and the day is Monday - Friday (working hours) enrol contacts (submissions) into this workflow with actions to accomondate our process. And then, for another workflow, to enrol contacts (submissions) outside of these times/days (non-working hours) to do a different set of actions to accomondate when the team/user are back in the office.
If anyone already has workflow’s or another way to achieve the above, please could you comment below.
@JSlater we’re working on a very similar use case! Would love to hear if anyone suggests something to you that works for your needs.
Ideally we could use the workflow settings to only run a workflow within certain days/hours, however the problem with that is that just controls when the workflow *actions* occur, not when the workflow will run/enroll altogether. If we were able to control when enrollment happened (within those windows), we could have two workflows 1) daytime hours 2) overnight hours, and then just suppress them against each other (if in one workflow, don’t enroll in the other, and vice versa).
We’re SO close HubSpot! Help us!
We can use a workflow to make an OOO message, but the contacts must be subscribers. If they are not, they wont enroll and won receive the message.
I see posts started in 2019. In 2022, they are still no features for an OOO message. I think it should be a minimum to have. My 2 cents ;-)))
Holidays are coming…
This would be extremely helpful to make managing automations easier when people are out
YES! We absolutely need this function!
really a must have feature…
We are facing problems due to the lack of possibility to set an OOO or Absence status in HubSpot. When someone is on vacation, we can’t find that information anywhere in HubSpot and notes, tasks or tickets are left without reply. It is also not practical for us to use the ticket owner rotation / round robin in our customer service because it is not possible to leave out absent employees.
A great example for this feature is the vacation indicator in Asana where you can set your status to away until a certain date. The away status and date on which the employee will be back is displayed next to the user name for the defined periof of time.
Yes, this is desperately needed - being able to see who is OoO would be helpful for mentions, assignments, inbox/tickets, sales leads/workflows, etc.
Great idea, also check this out: https://community.hubspot.com/t5/HubSpot-Ideas/HubSpot-User-is-Out-of-Office/idc-p/734386#M131375
Just posted the below! Yes Please!
SET OUT OF OFFICE (OOO) NOTIFICATION FOR TASKS & @ Mentions
Hi all! It’s not uncommon for team members to assign tasks to or @ mention one another. In some instances, some users are on vacation/out of office and it is not evident to the assigner or @ - mentioner. This causes delays in responses or missed deadlines. Even a small alert banner would allow the assigner to reach out elsewhere or expect delay before creating a note/task/etc.
Voting here for the option to set out of office and notify team members attempting to @ mention or assign tasks to peers on vacay.
Great idea - exactly what I am searching for an answer on how to do this. The lack of this causes us lots of issues unfortunately.
This idea has been raised in the Japanese Community too: link to the post
Authour’s comment:
When creating a new task, I’d like to know if the person I’m about to assignn the task is OOO or not (Such a feature is equipped with Gmail). With this feature, we will be able to avoid assigning tasks to someone OOO and all of the tasks will be taken care in time.
This would be a great feature!
@JHutchinson6 We’ve built a HubSpot integration that solves this problem! We’ve just been accepted and listed on the HubSpot app marketplace where you can find more information about the solution!
We need this capability ABSOLUTELY!
April 27, 2019 was the day I had asked for this really needed functionality.
In meantime - almost 4 years later - quite a number of customers confirmed that it is needed.
How many years and how many customers later, will this functionality get implemented?
Please don’t have us wait for another four years.