Have a similar issue - once tickets get assigend from the conversations inbox, the person who is assigned is the primary responder to the emails. Our tickets stay open for quite a while and our team does not use personal emails to reply, they continue to use the shared email address. It would be great if the user could set themselves as OOO so that future tickets don’t get assigned to them, but also so auto responder OOO notifications can go out when people reply to email threads that are already assigned to them. Since the email is shared across multiple people, it is rare that they would all be OOO at the same time, which is why we wouldn’t want a blanket OOO email going out. It only should go out for the person who is OOO even though they all use the same email. This will help clients know what to expect for a turn around time. Hope we can see this happen soon!