@jdemello thanks for your latest update! We’ve registered for the beta, but after testing we realise the use case is a bit different to our expectations, so I wanted to confirm whether the use case of displaying if a User is Out of Office when attempting to @mention a user in a ticket note or comment i.e. hey @johndoe (out of office) should be another product idea submission or if this might be considered in the current one as it’s not workflow related.