“If a user needs support during a regional holiday, they are pigeon-holed into their geo which is based on account ownership and payment origination.”
It’s even worse than that. There could be a regional holiday anywhere on Earth and it could still negatively impact your ability to receive support. And a quick analysis of the Hubspot holiday calendar shows that about 1 out of every 4 business days is a holiday somewhere in the Hubspot support global footprint.
We desperately needed phone support last week here in the US, but it was unavailable because it was Assumption Day in Colombia.