HubSpot Support Hours & Observed Holidays

[DianaGomez]

HubSpot has a global support team that operates 24 hours a day, 7 days a week, to assist customers worldwide. Different regions have specific support hours to ensure coverage during local business hours.

Please be advised that our support team will observe the following holidays in 2025. Kindly note that during these times, there may be slightly longer wait times or channel closures as we operate with reduced staff. We appreciate your understanding and patience.

If you need some help or advice that’s not urgent, feel free to check outour other resources! You can ask a question in the Community, look up information in our Knowledge Base, or dive into our Academy courses to learn more about our products.

United States

Holiday	Date holiday is observed
New Year’s Day	Thursday, January 1, 2026
Martin Luther King Jr. Day	Monday, January 19, 2026
President’s Day	Monday, February 16, 2026
Easter Sunday	Sunday, April 5, 2026
Memorial Day	Monday, May 25, 2026
Juneteenth	Friday, June 19, 2026
Independence Day	Friday, July 3, 2026
Labor Day	Monday, September 7, 2026
Indigenous Peoples’ Day	Monday, October 12, 2026
Veterans Day	Wednesday, November 11, 2026
Thanksgiving Day	Thursday, November 26, 2026
Day After Thanksgiving	Friday, November 27, 2026
Christmas Day	Friday, December 25, 2026

Colombia

Holiday	Date holiday is observed
New Year’s Day	Thursday, January 1, 2026
Epiphany	Monday, January 12, 2026
St. Joseph’s Day	Monday, March 23, 2026
Maundy (Holy) Thursday	Thursday, April 2, 2026
Good Friday	Friday, April 3, 2026
Easter Sunday	Sunday, April 5, 2026
Labour Day	Friday, May 1, 2026
Ascension Day	Monday, May 18, 2026
Corpus Christi	Monday, June 8, 2026
Feast of the Sacred Heart of Jesus	Monday, June 15, 2026
Feast of Saints Peter and Paul	Monday, June 29, 2026
Independence Day	Monday, July 20, 2026
Battle of Boyaca	Friday, August 7, 2026
Assumption Day	Monday, August 17, 2026
Day of the Races	Monday, October 12, 2026
All Saints’ Day	Monday, November 2, 2026
Independence of Cartagena	Monday, November 16, 2026
Immaculate Conception	Tuesday, December 8, 2026
Christmas Day	Friday, December 25, 2026

Germany

Holiday	Date holiday is observed
New Year’s Day	Thursday, January 1, 2026
Good Friday	Friday, April 3, 2026
Easter Sunday	Sunday, April 5, 2026
Easter Monday	Monday, April 6, 2026
Labour Day	Friday, May 1, 2026
Ascension Day	Thursday, May 14, 2026
Whit Monday	Monday, May 25, 2026
Day of German Unity	Saturday, October 3, 2026
1st Christmas Day	Friday, December 25, 2026
2nd Christmas Day	Saturday, December 26, 2026

Ireland

Holiday	Date holiday is observed
New Year’s Day	Thursday, January 1, 2026
St. Brigid’s Day	Monday, February 2, 2026
St. Patrick’s Day	Tuesday, March 17, 2026
Good Friday	Friday, April 3, 2026
Easter Sunday	Sunday, April 5, 2026
Easter Monday	Monday, April 6, 2026
May Bank Holiday	Monday, May 4, 2026
June Bank Holiday	Monday, June 1, 2026
August Bank Holiday	Monday, August 3, 2026
October Bank Holiday	Monday, October 26, 2026
Christmas Eve	Thursday, December 24, 2026
Christmas Day	Friday, December 25, 2026
St. Stephen’s Day	Saturday, December 26, 2026

Japan

Holiday	Date holiday is observed
New Year’s Day	Thursday, January 1, 2026
Bank Holiday	Friday, January 2, 2026
Bank Holiday	Saturday, January 3, 2026
Coming of Age Day	Monday, January 12, 2026
National Foundation Day	Wednesday, February 11, 2026
Emperor’s Birthday (observed)	Monday, February 23, 2026
Vernal Equinox Day	Friday, March 20, 2026
Showa Day	Wednesday, April 29, 2026
Greenery Day	Monday, May 4, 2026
Children’s Day	Tuesday, May 5, 2026
Constitution Memorial Day (observed)	Wednesday, May 6, 2026
Marine Day	Monday, July 20, 2026
Mountain Day	Tuesday, August 11, 2026
Respect for the Aged Day	Monday, September 21, 2026
Autumnal Equinox Day	Wednesday, September 23, 2026
Health-Sports Day	Monday, October 12, 2026
Culture Day	Tuesday, November 3, 2026
Labour Thanksgiving Day (observed)	Monday, November 23, 2026
Bank Holiday	Tuesday, December 29, 2026
Bank Holiday	Wednesday, December 30, 2026
Bank Holiday	Thursday, December 31, 2026

Singapore

Holiday	Date holiday is observed
New Year’s Day	Thursday, January 1, 2026
Chinese New Year	Tuesday, February 17, 2026
Chinese New Year	Wednesday, February 18, 2026
Hari Raya Puasa	Saturday, March 21, 2026
Good Friday	Friday, April 3, 2026
Labour Day	Friday, May 1, 2026
Hari Raya Haji	Wednesday, May 27, 2026
Vesak Day	Monday, June 1, 2026
National Day	Monday, August 10, 2026
Deepavali	Monday, November 9, 2026
Christmas Day	Friday, December 25, 2026

**

India**

Holiday	Date holiday is observed
New Year’s Day	Thursday, January 1, 2026
Uttarayana Punyakala (Sankranthi)	Thursday, January 15, 2026
Republic Day (M)	Monday, January 26, 2026
Id-ul-Fitr	Saturday, March 21, 2026
Good Friday	Friday, April 3, 2026
May Day (M)	Friday, May 1, 2026
Eid-ul-Adha	Wednesday, May 27, 2026
Independence Day (M)	Saturday, August 15, 2026
Ganesh Festival	Tuesday, September 15, 2026
Gandhi Jayanthi (M)	Friday, October 2, 2026
Dussehra	Wednesday, October 21, 2026
Kannada Rajyotsava Day (M)	Sunday, November 1, 2026
Diwali	Sunday, November 8, 2026
Christmas Day	Friday, December 25, 2026

Check out the support calendar on your preferred community and language!

Spanish Community

German Community

Portuguese Community

French Community

[MStreib5]

HubSpot is a global company. establishing regional holiday guidelines for support is an internal affair and business decision. If a user needs support during a regional holiday, they are pigeon-holed into their geo which is based on account ownership and payment origination. This should be addressed to better manage customer needs. Most documentation loves to refer to 24/7 support. I’ve found that to be an incorrect statement with such frequency, I would say it’s not real, and that, based on the paying customer’s location.

Time for change. Your shareholders (including me) are delighted. Your users around the world, maybe not so much. Take those profits and reinvest in support. Money well spent.

Or don’t. Marc Benioff is probably OK with this.

[MarshallMButler]

“If a user needs support during a regional holiday, they are pigeon-holed into their geo which is based on account ownership and payment origination.”

It’s even worse than that. There could be a regional holiday anywhere on Earth and it could still negatively impact your ability to receive support. And a quick analysis of the Hubspot holiday calendar shows that about 1 out of every 4 business days is a holiday somewhere in the Hubspot support global footprint.

We desperately needed phone support last week here in the US, but it was unavailable because it was Assumption Day in Colombia.

[JMasters_aus]

As a small business operator, who has been quite ill this year, I have fallen completely off the HubSpot sales radar, and my upgrade has not been finalised (nor have I had access to my onboarding.

So over the Christmas/New Year period, with the 24/7 Hubspot support, I was looking forward to getting this resolved and set up for the new calendar year.

But NO, even though it is not a public holiday, there is zero access to technical support in Australia, and sales support is nearly a week away. So much for a better start for me in 2026. A FAIL from my perspective from a major global tech company.

[MStreib5]

OP, good luck. They leaned into AI enablement too early with a single goal - headcount reduction.
The SG team are great, when available. AMs and enablement team not much better. If they still EXIST.
They now gate us through their AI Agent which is already LEGACY, still hallucinates, produces out of date guidance, and loops on root inputs/outputs.
Not enough memory or, to keep the shareholders happy, not buying enough GPU.
Then, I’m guessing they took a first run 2+ years ago at RLHF, a raw AI model that, at the time, might’ve been all they had. It’s technically accurate but practically useless or even dangerous. still need human intelligence, at least for now.
So the goal to reduce human capital is our cross to bear and they ran after it prematurely.
If you’ve used their AI assistant to any degree, it would be evident to you. Horrible.
I’m guessing their AI enablement teams are at their wits end. I’ve only touched the tip of this iceberg. What lies below the waterline is likely Herculean on proportion to what I’ve shared.
Good luck. Happy New Year.
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.[cid:shadow_e8f62640-be63-4f99-a3d3-94c054dadd32.png] Mike Streib
Strategic Advisor Operations
Email: mstreib@nstcyber.ai
Mobile: +1 209 600 6559
NST Cyber
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