HubSpot sales not loading

Hi @hdholakia,

Thank you very much! Do you have the public IP address that you’re working off by chance?

Hi Jenny,

My external ip is

Hemangi$ curl ifconfig.me

103.204.165.226

Thanks

HD

Thank you @hdholakia! I am going to dig into this a bit with the Support team and will reach out once I have next steps!

Thank you,
Jenny

Hey @hdholakia

Are you still experiencing this issue? I am working with the Support team and they are seeing that your IP address (which is the root of that issue) has recovered, meaning you would be all set.

If you are still experiencing this issue after clearing your cache, please let me know.

Thank you,

Jenny

Hi Jenny.
It’s working. Sorry I didn’t get back earlier.

We are having similar issues, 3 dots constantly animating and nothing loading on contacts tab

Mac
Safari v 9.0
cache cleared

anybody?
still an issue!!

Hi @JohnatBetter,

Are you experiencing this issue across multiple browsers (safari, chrome, firefox, etc.) as well as different internet networks? Are all users experiencing this or only certain users? The more information you can share if you’re still experiencing this issue, the better we can advise on next steps.

Thank you,
Jenny

Hi There,

I have installed firefox and its working on the mac, its just an issue with safari

I have the same problem with Chrome, Safari and Firefox as well…

I have the same issue for months, i tried all solutions.

still doesent work

Hi @MFS,

What steps have you taken so far to troubleshoot this issue? Have you:

1. Cleared your cache

2. Tried opening in different browsers

3. Try loading the CRM in an incognito window

If the issue persists after taking these steps can you please send along the following information:

1. What browser(s) are you seeing this issue in?

2. Are other users experiencing this issue?

3. Send along screenshots of what you’re seeing.

Thank you,

Jenny

I clreared all caches

I have the issue in Crome, Explorer, and Firefox

And all users have this issue

there is no need to send pictures since nothing is loading when i open uo the deals

@MFS can you confirm that the issue is occuring across multiple internet connections (different wifi networks) as well as on different computers? Is the issue specific to the deals tab or is it the entire HubSpot platform?

The more information and specifics you can provide, the more expedited the troubleshooting process will be.

I would also recommend trying in an incognito window to ensure there are no extensions in your browser preventing the page from loading. If the issue persists through different internet connections as well as in incognito mode, please send along a har file. If you cannot upload the har file to a cloud based location, please let me know and I will advise on next steps.

Thank you,

Jenny

its mainly the deals that doesn’t work, if i click on a deal it doesn’t open (i also cant put in a dolor amount in new deals)

I have tried on many different connections and still doest work (for a number of months)

i also tried with a incognito window, but doesn’t work

Spoiler

i made a Har File, but how do i attched it here?

Hi @MFS,

I just reached out to you directly with next steps.

Thanks,
Jenny

Hi @MFS,

Just wanted to let you know I have partnered with the Support team to resolve the issue of your deals not loading. I will reach out once I have an update.

Thank you,

Jenny

HubSpot page is not loading in Chrome. Tried opening in Incognito and Microsoft Edge and still does not load. :frowning:

Hi @RE ,

I checked our status page here, and currently, All Systems Operational working correctly.

Could you please provide us more details, such as screenshot, does this happens after you clear your browser cache?

The more information, screenshots, and details you can provide, the better I can advise on the next steps.

Thank you,

Pam