HubSPot Sales Asking to Add Existing Contact

[ftarara]

Hello All!

We seem to be having a strange issue with managing our contacts through gmail (gsuite). HubSpot is asking us to add exsisting contacts that we know are already in our database. Also, if I check other contacts for that same customer it will recognize some and not others that fall under the same domain (URL). If I do the add of the contact I end up with duplicate records for that contact which is not cool!

Anyone else seeing this issue?

[nicolebrenner]

Hi @ftarara, thanks for bringing this to our attention. This is something that is effecting muptliple portals and our team is working to get this resolved as quickly as possible and this is their top priority. You can check our Status Page for more information:

A small subset of contacts are not being de-duplicated correctly in HubSpot.