# Hubspot Reporting certification - cannot build custom reports

**URL:** <https://community.hubspot.com/t/hubspot-reporting-certification-cannot-build-custom-reports/30617>\
**Category:** HubSpot Academy Support\
**Created:** [January 22, 2021, 7:26am UTC](https://community.hubspot.com/t/hubspot-reporting-certification-cannot-build-custom-reports/30617 "2021-01-22T07:26:19Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![jjokinen](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jjokinen/32/26243_2.png) [@jjokinen](https://community.hubspot.com/u/jjokinen)\
**Post date:** [January 22, 2021, 7:26am UTC](https://community.hubspot.com/t/hubspot-reporting-certification-cannot-build-custom-reports/30617/1 "2021-01-22T07:26:19Z")

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Hi,

I’ve completed 99% of the Hubspot Reporting course but just noticed that I cannot complete it fully because I don’t have access to custom reports on the Free account I use for all my coursework. It seems a bit wrong that you’re able to complete the course 99% but then can’t get the certification of completion due to that 1% missing for license type reasons.

Is there a way around this?

Thanks,

Joel

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**Author:** ![cristinaAW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cristinaaw/32/49774_2.png) [@cristinaAW](https://community.hubspot.com/u/cristinaAW)\
**Post date:** [January 22, 2021, 1:52pm UTC](https://community.hubspot.com/t/hubspot-reporting-certification-cannot-build-custom-reports/30617/2 "2021-01-22T13:52:58Z")

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Hi @jjokinen,

Thanks for reaching out. Are you using a different email address to log into the free account? Or are you using the same email address to log in both paid and free account?

Best,

Cristina

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**Author:** ![jjokinen](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jjokinen/32/26243_2.png) [@jjokinen](https://community.hubspot.com/u/jjokinen)\
**Post date:** [January 25, 2021, 6:29am UTC](https://community.hubspot.com/t/hubspot-reporting-certification-cannot-build-custom-reports/30617/3 "2021-01-25T06:29:29Z")

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Hi @cristinaAW,

I’m using a different email address to log in to my Free account.

Thanks,

Joel

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**Author:** ![cristinaAW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cristinaaw/32/49774_2.png) [@cristinaAW](https://community.hubspot.com/u/cristinaAW)\
**Post date:** [January 25, 2021, 1:16pm UTC](https://community.hubspot.com/t/hubspot-reporting-certification-cannot-build-custom-reports/30617/4 "2021-01-25T13:16:57Z")

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Hi @jjokinen,

Please check your DM’s!

Best,

Cristina

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**Author:** ![ValMil](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/valmil/32/79091_2.png) [@ValMil](https://community.hubspot.com/u/ValMil)\
**Post date:** [February 27, 2021, 12:37am UTC](https://community.hubspot.com/t/hubspot-reporting-certification-cannot-build-custom-reports/30617/5 "2021-02-27T00:37:38Z")

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Hi Cristina,

I have the exact same issue, could you please help? thank you 🙂

Valerie