Hi,
We’re trying to swap over to the new HubSpot login & registration process, for some weird reason though the email field doesn’t let you enter a username into it. Previously I think it has worked on some occasions but regularly doesn’t.
Does anyone know how to fix this? Any help would be much appreciated.
Registration Page: https://npaq.redunion.com.au/_hcms/mem/register
This can be confusing alright! The template is named “registration” where really what it is is more of a “set password” template.
The page you’ve linked to isn’t somewhere you’d link to directly from your site at all. It’s a page that registration emails link to and the params the email attaches to the url fill in that field.
So what you do is:
- Create a form for registration and put it on a page.
- Create a list that will be populated by people who fill out the above form.
- Create a page and restrict it’s access to anyone who’s on the list.
Now when someone fills out the form you created in the first step they’ll be sent an email that will direct them to the page you linked above but the email address will be filled in, all they’re setting is the password.
I’d love there to be a step by step tutorial for this as I forget every time!
There’s documention on it here:
and here:
Barry Grennan
Thanks for that, I’ll have a bit of a work through and see if that fixes the issue and let you know.
Do you know why that page that I linked to doesn’t work, and yet this one does? https://www.redunion.com.au/_hcms/mem/register
Ideally, it’d be great if I could set them up so that it’s just the register page that they use, rather than having to take the extra step of going through their emails.
Thanks for your help!
Also, actually my apologies for the double post, but I’ll give you a rundown of the situation. We have a series of member dashboards which our members (17,000+ hence the need for a self-serve option) have been sent registration emails to access previously. Our members often just leave the email be until they actually need to login which can be some months, so manually re-sending the registration email isn’t really an option.
The registration form solution that you suggested could work, but I do wonder if our members have already been sent a registration email, whether they will be re-sent it if they complete the new form, or if it won’t fire because HubSpot will register the contact as having already received an email to access private content?
Ideally, having the form work like this link (https://www.redunion.com.au/_hcms/mem/register) would be the ideal solution. It’s odd that that one allows you to click on the email link yet the original link (https://npaq.redunion.com.au/_hcms/mem/register) doesn’t.
Hmm, that’s interesting.
The form at https://www.redunion.com.au/_hcms/mem/register does seem to have slightly different structure. One part that jumped out at me was the hidden field:
<input name="self_registration" type="hidden" value="true">
Per AJ LaPorte’s video you can enable self-registration through the Settings Cog > Website > Private Content
But I’m actually not seeing that checkbox on any of my client accounts. I wonder if there are any other prerequisites for it?
I assume npaq.redunion.com.au and redunion.com.au or on the same HubSpot portal though, correct? So hopefully if one has the checkbox, the other should have it too. Have a look and let us know!
Barry Grennan
That’s done it! Thank you very much. I see after performing the toggle that that hidden field appears on the code now also, so that must be the trick.
