HubSpot Power Dialer Not Working After 10 or so Calls

Smart CRM & Sales Hub Sales Hub Tools
1

Hi everyone,

My BDR is having an issue with the new power dialer. What’s happening is she will click on the dialer, import a task view, then after 10 or so calls she will get a blank “Session stats” page and it will not let her dial further. There’s 875 calls on this task view.

She has all the necessary permissions enabled, an updated Chrome browser, has done the cache refresh and logouts. Nothing seems to be working.

Anyone else running into this issue? How can we get this resolved?

3

Hey @MDePardo,

Thanks for all the details!

In the meantime it may be worth having your colleague clear their cache and test in a separate browser (Safari, Firefox, etc.) The Technical requirements to use the calling tool KB article has some steps that may be relevant!

If the issue persists after standard troubleshooting, it may be worth opening a support ticket so they can look into your specific instance!

In the meantime, tagging in a few folks who may have seen this before:

Hey @Liana_Preston, @val_kouba, @CHawkins – do you have any additional troubleshooting suggestions for @MDePardo on this?

Thanks in advance!

Sam, Community Manager

4

Thanks, @stassey - this is new for me too and I cosign your steps shared - support looking at the specific instance is probably the best bet.

@MDePardo Is the issue that not all contacts are added to the dialer, or that the session is cut short?

Don’t overlook the tip from the Technical requirements article about disabling browser extensions.

  • It’s rare, but I’ve seen some especially bizarre blocks from my Chrome extensions when I’m working in task and index views.

Support considerations >

I’m assuming that:

  • Contacts are all confirmed to have a valid number before adding to the list?

  • They’re doing a true ‘select all’ when adding to the dialer?

Screenshot 2026-08-10 at 5.28.13 PM
Screenshot 2026-08-10 at 5.28.13 PM662×168 8.52 KB

Just thinking of things that would be blocking her from working through the queue and ending the session.

5

Hi Val! I believe the issue is that the dialer is cutting the session short. We are importing a task view that has around 800 calls in it, but after a handful of calls it just blanks off the sheet. I haven’t seen any indication that it isn’t importing all of the calls.

I have put in a support ticket and I will see what they say. But thank you for the browser extension tip, I will have our BDR give that a go when she comes back.

6

Hi Val, apologies for the late reply. The issue sort of resolved itself? I took it to the tech support team and we went through a pretty rigorous look into the portal but over the weekend it appears the problem vanished.

Thank you for your help regardless!