O365 Outlook compatibility and syncing with HubSpot is essential to our business and impacts our sales flow. Please look into resolving these issues!
Please, HubSpot, please! It’s nearly three years since MS released the New Outook preview. At least give us a beta add-in that supports the new preview and let us help you get it right! 
HUBSPOT - NOT COMPATIBLE WITH O365 OUTLOOK FOR MAC - PLEASE FIX!!
Background
Microsoft released O365 version Outlook for Mac in September 2020.
Issues - Hubspot not compatible with O365 Outlook for Mac
We’ve been following up and chasing Hubspot for over 14 months, trying to troubleshoot with ongoing issues with not being able to use Outlook for Mac for sending/receiving emails and tracking and Hubspots features within Outlook and Hubspot. HubSpot have only just now, 14 months later, advised us that hat HubSpot is NOT compatible with Outlook for Mac that was released Sept 2020. Its been 14 months since Microsoft released Of365 Outlook for Mac, and its hard to fathom, that Hubspot, after 14 months and lots of its own devoted Hubspot users been screaming out to release its own Hubspot extension so that it can be compatible, that there seems to be no plans whatsover by Hubspot to make and Microsoft O365 Outlook for Mac compatitible.
Any update?
Obviously, desktop version of Outlook is easeir to work and schedule meetings, but we are not able to log emails automatically. A desktop outlook add-in for Mac (like what they have for PC) would make this so much easier.
The new outlook for mac app has the hubspot add-in finally! But it still doesn’t work for imap emails that are added. Hubspot add-in will only work if the email you are trying to use is the email that is the primary email on the outlook account ( which for me is a generic outlook_4098f0984) type email. This is a major buzzkill. Hubspot devs, please fix this and allow imap emails to sync to hubspot!!!
The Office 365 add in does not support the new Outlook for Mac. Tracking of emails in HubSpot is not enabled. The old MacOS version supported this.
I agree and am having the same issue. I’d prefer Hubspot work with Microsoft to fix this.
Email tracking does not appear to be working in ‘New Outlook’ for Mac. The HubSpot integration is being used and both logging and tracking are selected but the email is only logged and not tracked.
I have tried emailing various accounts and it does not track. If you revert back to the ‘Old’ Outlook for Mac it works fine. Issue seems to be with ‘New Outlook’ for Mac.
Hi @JDavison,
Thank you for reaching out to the Community!
This is the “New Outlook for Mac” that Microsoft started to roll out in October last year?
Do you see any errors in the HubSpot Sales add-in? Is the HubSpot icon grayed out?
Could you also check if the tracking is on in the add-in settings?
Thank you!
Cheers
Mia, Community Team
Yes that is it! There are no errors as far as I can tell, the icon is not greyed out, and the tracking is enabled in the setting menu.
I see, thank you for clarifying @JDavison!
I was able to confirm that our Office 365 add-in unfortunately does not support the new Outlook for Mac.
Currently, there is no set timeline to change that, therefore we recommended to revert to one of the supported versions of Outlook for Mac found in the table I linked above to be able to use all of the add-in’s functionalities.
Thank you for your understanding!
Mia, Community Team
Mia, sharing a page that says it’s not supported when Outlook for Mac new version is a year old isn’t a good enough excuse.
This issue of not tracking email for new Outlook for Mac needs to be addressed. It still does not work. The text selected in the red box does not even exist on that page anymore.
Hi Mia,
Following up on this as Outlook is now pushing me towards the new version. This banner is now appearing in my Outlook; it reads “The new version [of Outlook] will launch the next time Outlook starts”. I am extremely reluctant to switch to the new Outlook for Mac before this compatability issue is sorted, but quite honestly the onus is on you guys to upgrade your compatability. Surely a massive proportion of your user base are using Outlook on Mac? Could you escalate this to make sure we are not in a situation where the old Outlook is no longer accessable to us while HubSpot is not compatabile with the new Outlook? Thank you!
“The onus in on you guys”. You are 1000% correct. New Outlook for Mac has been out for over a year and it is now the default experience in the Current Channel.
According to the post below you will still be able to change back to legacy, but for how long?
At least someone, preferably a developer, respond on the status.
Based on how long New Outlook for Mac has been available, my guess is that they can’t figure it out or its just flat out not possible. No one from HubSpot just wants to come out and say it.
Hi - Can you please provide an update. This issue was raised 6 months ago.
How have you not tested the new version of Mac Outlook? This is a disgrace
Hi,
The support team confirm that tracking is not working at all onto “new Outlook”.
Just waiting that Mcirosfot and Hubspot sync each others to find a way to adapt the tracking issue.
Have a good day.
Hi there,
Any updates on this at all? @MiaSrebrnjak when can we expect the “new Outlook for Mac” to be properly supported by the HubSpot add-in? I’m honestly rather surprised and disappointed by this, surely a huge proportion of your client-base are using this setup (myself included).
Thanks!
Wait until you try to add Multiple Office 365 email accounts and have paid for Enterprise to get SSO, that doesn’t work either. You have to turn off SSO, add the extra accounts then reenable it or you just keep signing into the account that you use for SSO. Hubspot really is poor and the testing seems to be very shoddy