Hello Hubspot, I see similar posts dating back to 2021, 1 month has passed since this note, who in Product Management is responsible for adding support for the “new” Outlook client? Please add them to this thread. Is this something that is really being considered?
Albeit there is <10 upvotes, this is npot indicative of the size of the Hubspot sales/marketing user base using an Outlook client.
Hello Kristen, can you add Hubspot technical and product leadership to this thread?
It’s been 3 months (surely this is enough time to assemble opions) since “they are currently investigatingthis matter” message from Mia, what are the outcomes of the investigation please?
I get the feeling no update means this is not a priority to Hubspot.
Email tracking is a CORE benefit to sales teams as it helps teams be proactive on sales cycles. The Hubspot web site is NOT accurate … https://www.hubspot.com/products/sales/email-tracking, there should be a disclaimer that current vereson of Outlook that has been out for some time is NOT supported.
I can NOT upgrade to the paid version without support for the latest version of Outlook being supported.
Great CRM this url on LinkedIn might be worth commenting on
We are experiencing this issue too, eager for a speedy solution
Hi, we’re experiencing the same issue in the new Outlook. However, when switching back to the Outlook Legacy version, we can track the email activity, but the log is missing.
The log works in New Outlook and Tracking in Old Outlook ? That’s nonsense.
Waiting for this issue to be solved to jump to the paid version.
So this had been a known issue for 9 months now.
Any concrete plan to resolve? With a known timeline?
Hi,
Thank you to all for contributing to this thread. I wanted to provide another update:
What’s important for us to bring forth is that HubSpot’s team is aware of the challenges users are facing when using our HubSpot Office 365 Add-in and the New Outlook for Mac. Due to Microsoft’s current roadmap for their New Outlook for Mac, this means that regular updates are being made. What this means to HubSpot is we can work on a solution to address the tracking issue. However, there’s no guarantee that the next Microsoft update will not break it. Taking into account how this affects our customer’s experience (having the extension work and break again), we have decided to take a step back and review this at a later time.
Please continue to show your support by upvoting this idea in the Ideas Forum. Commenting on the idea will automatically subscribe you to any updates made to it by the product team, and will be the best way to receive a direct line from the team that oversees this feature.
Thank you for your understanding.
Best,
Kristen
Hi Kristen,
If I am understanding correctly, we have two options, convert our entire company from Mac to Windows, or to find another CRM that can deliver the needed results to their customer base.
I don’t mean to stir the pot, but if every software company decided not to fix their own platform until another company stopped making updates on theirs, we would all still be operating on Windows 3.1.
It is disappointing that HubSpot leadership has taken the position of “we aren’t going to fix it” but I appreciate that this was stated publicly so that we as customers know where we stand.
Thanks
Steve
Wow, good luck with that approach HubSpot!
Considering a significant number of decision makers in platform choices are Mac users especially in start ups which your licensing model appeals to, you’ve just committed the same mistake Nokia did in the mobile phone business
Doesn’t make any sense. Would assume Hubspot is using a standard API, those don’t break in theory. I would suggest your CTO or VP of Development come our with some kind of official product statement.
We might just have to wait another 18 months for details and an official tech statement 
I confirm that it is a very disabling bug on Mac.
I have the same problem on Mac.
Total nonsense that is not working…shame because it’s a blight on what is otherwise a good experience. It cannot be a hard fix.
Yes, this is a big worry if Mac extensions will become an ongoing issue, please resolve urgently.
I solved the problem by disabling the new version of Outlook and reverting to the previous, legacy, version of Outlook desktop Mac (Versio well. 16.61)
You can find the steps to change it back to the previous version of the outlook app here:
Now tracking works well.
I don’t see why we should have to revert to an old version of Outlook to use Hubspot tracking?
Exactly! I don’t understand why HubSpot hasn’t developed an up-to-date extension with the latest version of Outlook for Mac. Why should we use an outdated version of Outlook? HubSpot is very expensive software and this bug is not at the level we might expect. I’m wondering if I should downgrade my HubSpot plan since it’s not working properly on our recent devices.
Yes, I have been using the legacy outlook because of the tracking not working on the newer versions of Outlook. I asked Hubspot one time a long time ago and they said it’s a Microsoft issue. To me, they are/were finger pointing.
Absolutely! This needs to be fixed.