Any update on this? This is ridiculous. My Outlook signature disappears and I cannot even get the tracking working. Such basic functionality. Please get your product team back from vacation.
It’s very frustrating that HubSpot hasn’t updated the software yet to work with the new Outlook. Unfortunately, I failed to recognize it worked only with the old version and spent the last 4 hours troubleshooting. A lot of frustration after speaking to 2 HubSpot techs and reading/testing many different things. Please fix soon, HubSpot
Has there been a fix for this? I have not been able to track emails for a very long time. Just figured out I had to switch back to the old outlook. I HATE it! Please tell me there is a fix.
I just put in a support ticket (8am EST), as we need to know asap what is going on. #9459077 i have no idea if you can check in as we progress with the issue.
Here is the response I got from HubSpot yesterday:
"HubSpot has previously recommended to revert to one of the supported versions of Outlook for Mac.
This is a feature request that has been submitted (https://community.hubspot.com/t5/HubSpot-Ideas/Provide-Email-tracking-using-Outlook-for-Mac/idc-p/560063/highlight/true), and is something we will need to continue to work through with Microsoft directly (which can be rather difficult).
I definitely see why this would be a great feature to have. I will pass along this feedback to my team and I can also suggest reaching out and posting on our ideas forum: https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas Here, customers are encouraged to post and vote on ideas as our developers will look to these ideas when making updates in the tool. I truly appreciate your patience and understanding here and I will also be sure to put this ticket through as a feature request."
At this point you might have better luck searching LinkedIn and trying to contact everyone that works for HubSpot that has an important sounding job title. At my previous job a co-worker told me he did something similiar to fix an issue he was working on for months with regular HubSpot support.
I’m having the same issue. We have a lot of Mac users at my firm. Hoping another comment will add to the priority.
I hope it does. I HATE the old version on outlook. We are debating goind with a new CRM because of this
I think I might have found a workaround, but I’m not sure if it’s reliable. From HubSpot support (and I believe on this thread) I was under the impression that the Outlook integration with the web version of Outlook would not work. But I’ve tested it on my Mac and another user at my firm who is on Mac. And they worked.
Has anyone tested it on the web version? Obviously still not ideal, but this issue has is requiring some sleeve rolling and creativity.
Hi,
thank you all for contributing to this thread. I want to share a short update:
The new Outlook is not a version that we can fully support at this time and using the O365 integration with the new Outlook for Mac can result in known issues with email tracking.
The recommended workaround is to either switch back to the Legacy version of Outlook for Mac (Help > Revert to legacy Outlook) or to use Outlook on the Web.
Our product team is aware of this issue and is currently investigating. This feature request has already been submitted in our Ideas forum (thank you for sharing @tcross81!). Upvoting here will alert our Product Team to the popularity of this request. Doing so will also auto-notify you about updates from the product team & if/when this functionality becomes available within HubSpot. You can read more about how that review process works here.
Thank you for your understanding!
Mia, Community Team
Are you able to reccomned a better software program so Macs can be utilized…Saves us time searching for a new CRM to move to.
@AKyle We have started the search for a new CRM solution. This has been an ongoing issue that has had zero progress made. The only workaround that I have been able to come up with is to try to convince our sales org to use the web version of Outlook, but as you can imagine that does not go over well.
Thank you for the update Mia and I understand that this has been added to the ‘ideas forum’. Do we happen to have an ETA?
Hi @MiaSrebrnjak,
Wanted to add my thoughts here as your suggestion was to switch back to the legacy version of Outlook. The problem that you may not realize is that New Outlook has been released for quite some time and as of February of 2022 is the default experience for users. Because of this other companies have ended support for Legacy Outlook on Mac, meaning that my sales team has to use New Outlook for all functions of their job so that integrations work, but simply to track a HubSpot email they have to close out all Outlook windows and restart the program in Legacy mode, then switch back to continue their workday.
Hope this adds some momentum behind getting support for an update that was anounced to Microsoft partners over 18 months ago.
Cheers,
Steve
I wanted to add my thoughts to this thread. It is incredibly frustrating to not be able to utilize the email tracking feature with new Outlook for Mac. As previously noted, the legacy outlook does not have the integrations and support we need, so to have to use it just to track emails doesn’t make sense. I sold my leadership team on Hubspot and one of the key features I highlighted was email tracking. Now that we cannot use it effectively, there is a lot of frustration on all sides. I hope you can fix this quickly.
Dear Hubspot, client experience is everything especially in a sales environment, getting insights on uptake on emails to leads, prospects, clients is invaluable and really not an option in today’s competitive environment.
MS Outlook upgrade I’m sure has been in the planning for many months, likely even a year +, knowing a large percentage of your clients use Outlook desktop would think this would have been part of the master Hubspot-MS product road map.
As for workarounds … seriously have you ever asked a sales team to change their behaviour bc software isn’t working?! Rhetorical. question.
From the threads this has been on your radar for some time, even if you don’t a dev date, certainly you can offer a date for a date.
I am still on the free version bc tracking doesn’t work properly, I’ve asked for help, have not heard (email removed for data privacy) Now moving to paid version doesn’t make sense until this is fixed.
HELP … NOT HAVING TRACKING WORK STANDS IN THE WAY OF REVENUE GENERATION.
Hi,
I’m going to email the HubSpot CEO or message him via LinkedIn. Failing that a public LinkedIn post and I’ll share the url here.
Steve
Hi @SRuston and @MGruber720,
Thank you for your feedback. I understand your frustrations around this functionality. I apologize for the frustrations and business impact this has caused.
Please note that your feedback has been shared with product team and, as Mia mentioned, they are currently investigating this matter.
In the meantime, I recommend upvoting this idea and commenting your use cases on the thread. The product team actively monitors the Ideas Forum and will be the best way for you to receive a direct line to the team overseeing this product.
Thank you again for your feedback and understanding.
Kristen, Community Team
Kristin,
This was reported in November and the reply two weeks ago and lack of progress isn’t good enough.
when can we expect a target fix date?
I gotta say, I appreciate the escalation here. One of our sales leaders literally went out to buy a PC just to get around the issue. This shouldn’t need to be the case considering how much we pay for HubSpot.
@kvlschaefer I agree, I’m sure the product team uses the Community to understand needs and challenges, that’s what a Community is all about!
Based on that when will someone from the product team provide a time line to have this fixed or at the very least a date for a date?
I can only assume if the product team does not weigh in, tracking emails is not a priority feature.
@colson @SRuston