Hi,
Thank you to all for contributing to this thread. I wanted to provide another update:
What’s important for us to bring forth is that HubSpot’s team is aware of the challenges users are facing when using our HubSpot Office 365 Add-in and the New Outlook for Mac. Due to Microsoft’s current roadmap for their New Outlook for Mac, this means that regular updates are being made. What this means to HubSpot is we can work on a solution to address the tracking issue. However, there’s no guarantee that the next Microsoft update will not break it. Taking into account how this affects our customer’s experience (having the extension work and break again), we have decided to take a step back and review this at a later time.
Please continue to show your support by upvoting this idea in the Ideas Forum. Commenting on the idea will automatically subscribe you to any updates made to it by the product team, and will be the best way to receive a direct line from the team that oversees this feature.
Thank you for your understanding.
Best,
Kristen