Hi,
I wanted to be able to automatically send an email based on a workflow, and had several online meetings with a Hubspot Sales rep. He told me I would be able to do this by buying Sales Proffesional - which I then did. Only to find out that this feauture was not avaliable in this plan - and that Marketing Hub Proffesional was needed to send an email based on a workflow, and Operations Hub Proffesional was needed to send a webhook based on a workflow. All I can do on my plan is like update a contact field or send an internal email (which doesnt make sense, since it’s only me in the company).
Obviously I did not want to keep this plan then, and was told to write to Customer success. Which I did 2 days after purchase. After many emails and no responses, I got an email back saying I was not able to reverse my purchase.
This is a violation of EU laws - https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm
That says that I am always able to regret my purshase for any reason within 2 weeks. And also in my case - when my purchase doesnt function as advertised (which I have written proof on with email correspondance with this Sales rep), I am according to law even able to regret my purchase within 2 years.
Has anyone else had this issue with Hubspot - and have a tip for me who I can contact, or what I can do to make them uphold my rights and EU law? As I said, I am alone in my small company - and I dont think Hubspot should get away with cheating small business like that.