# Hubspot not logging calls

**URL:** <https://community.hubspot.com/t/hubspot-not-logging-calls/102415>\
**Category:** CRM\
**Tags:** enterprise\
**Created:** [March 13, 2024, 7:37am UTC](https://community.hubspot.com/t/hubspot-not-logging-calls/102415 "2024-03-13T07:37:21Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![STsotetsi](https://avatars.discourse-cdn.com/v4/letter/s/b782af/32.png) [@STsotetsi](https://community.hubspot.com/u/STsotetsi)\
**Post date:** [March 13, 2024, 7:37am UTC](https://community.hubspot.com/t/hubspot-not-logging-calls/102415/1 "2024-03-13T07:37:21Z")

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We have been using HubSpot for some time now, and the integration is functioning correctly as client details populate when making or receiving calls. However, we have encountered an issue where the calls are not being logged in HubSpot anymore, despite working previously

Previously, we were able to see call details in HubSpot, but currently, there seems to be an issue with receiving calls through the platform.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [March 13, 2024, 7:40am UTC](https://community.hubspot.com/t/hubspot-not-logging-calls/102415/2 "2024-03-13T07:40:50Z")

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Hi @STsotetsi,

Which integration? How exactly are you making calls?

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**Author:** ![STsotetsi](https://avatars.discourse-cdn.com/v4/letter/s/b782af/32.png) [@STsotetsi](https://community.hubspot.com/u/STsotetsi)\
**Post date:** [March 13, 2024, 8:12am UTC](https://community.hubspot.com/t/hubspot-not-logging-calls/102415/3 "2024-03-13T08:12:03Z")

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Bicom with Hubspot for making calls, and it has been functioning well. below is how it showed before

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [March 13, 2024, 8:16am UTC](https://community.hubspot.com/t/hubspot-not-logging-calls/102415/4 "2024-03-13T08:16:15Z")

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@STsotetsi it looks like Bicom System is not managed by HubSpot but developed by Bicom System directly - if you’re experiencing different behavior than before, I’d recommend reaching out to their support as they’re developing the integration: [https://wiki.bicomsystems.com/](https://wiki.bicomsystems.com/)