# Hubspot Messages

**URL:** <https://community.hubspot.com/t/hubspot-messages/4115>\
**Category:** HubSpot Ideas\
**Tags:** conversations-inbox\
**Created:** [December 12, 2017, 6:57pm UTC](https://community.hubspot.com/t/hubspot-messages/4115 "2017-12-12T18:57:43Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![hroberts](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/hroberts/32/52294_2.png) [@hroberts](https://community.hubspot.com/u/hroberts)\
**Post date:** [January 10, 2018, 9:18pm UTC](https://community.hubspot.com/t/hubspot-messages/4115/2 "2018-01-10T21:18:27Z")

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Hey @cclancy! For #1, it sounds like you need to reach out to our Support team to diagnose the issue. For #2, I’m going to refer you to this already open idea post to upvote 🙂 [https://community.hubspot.com/t5/HubSpot-Ideas/Auto-detect-away-feature-for-Messages-live-chat/idi-p/31012](https://community.hubspot.com/t5/HubSpot-Ideas/Auto-detect-away-feature-for-Messages-live-chat/idi-p/31012)

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_[View the full topic](https://community.hubspot.com/t/hubspot-messages/4115)._