Why are Contacts not syncing from Hubspot to Loxo?
We are using the Hubspot - Loxo integration. Contacts in Loxo seem to be appearing in Hubspot, but contacts created in Hubspot are not showing up in Loxo. Would anybody know why this is?
Loxo Hubspot Integration
[Moderator Note: this post was reviewed for relevancy and optimized for clarity on 10/21/25. Thank you for your contributions to the HubSpot Community!]
Hi @cbert25 and welcome, we are so glad to have you here!
Thanks for asking the HubSpot Community!
I understand that you are using the Hubspot Loxo integration, which is an application that has not been developed by HubSpot.
I can see on the documentation that you shared that it is a two way sync “as long as both buttons are toggled on, this will be a two-way sync.”.
Is it the case for you?
I’d love to put you in touch with some of our Community Members and Top Experts: Hi @josephray119, @johnelmer, @ArtyCele and @JenBergren maybe you and/or your customers use the Loxo integration? If yes, do you have any insights to share with @cbert25, please?
Otherwise, the best next step here @cbert25 would be to contact Loxo (there is a chat option on the page you shared, at the bottom right corner).
Since they developed the integration, they know how it works and they’ll be able to help you.
Have a lovely day and thanks so much!
Best,
Bérangère
I have had the same issue too.