Hubspot Livechat on Google Tag Manager

Developer Support APIs & Integrations
41

Hi @IsaacTakushi I have same issue. I neet to count a conversion in google ads when the lead completes some chat bot questions.

Can I do that using the snippet event or a webhook event in the bot flow to load the google conversion code?

Best,

42

Hi, I wanted to share that I have used the API recipe from @acgorecki (link is his comment) and added it into GTM, and it works!! Thank you very much for this @acgorecki , I am now able to track conversations that have started as a goal in GA.

43

@MariZanchetta, I’m glad you found it helpful and were able to get it to work for you.

44

I wrote a step by step guide with screenshots on how I track Hubspot live chat with Google Tag Manager

45

Hey, @Djones :waving_hand: Thanks for sharing your guide! — Jaycee

46

Hi, Do you have any guide to connect live chat with GTM & GA4

47

I’ve created a GTM recipe that lets you track Hubspot Livechat in GA4. You
can find it on our website:
https://intigress.com/blog/digital-marketing/track-hubspot-live-chat
If you have any questions, please feel free to reach out.

48

Thank you so much for the update :slightly_smiling_face:

49

Hi, do you have updated steps for GA4? seems there some difference specially on step 4. Thanks btw for this. Big help.

ga4 hubspot chat engagement.png
ga4 hubspot chat engagement.png1427×949 44.5 KB

50

Updated. Thanks for catching that!

51

Hi Dillon,

Thanks for the great guide! :slightly_smiling_face:

Would you be able to provide an updated version to use with GTM and GA4 please?

That would be soooo helpful!

Thanks,

Alex

52

Hey @Djones
Thanks for doing that!!
Could you possibly do an updated version of this but on GA4?

Thanks!

53

Hi @Mike_Brown, we’ve created a premade GTM recipe for tracking Hubspot’s live chat widget in GA4.