Hi there,
We would like to have some help with an issue we are facing. Since some days we experience issues with our hubspot livechat service on our home page. The icon/livechat doesnt show up on the homepage anymore while it does on other pages & after page switching. (here a video of the issue https://www.loom.com/share/027833d4da32415c98461e9105056bf7?sid=77bd6552-1c93-4971-bb23-bb0dfe8fbbe4)
We tried everything on our end to check where the issue comes from (roll backs, plugin deactivations, PHP changes etc.) but the one and only relation we can see now is that if we disactivate Translatepress (WP translate plugin) the Hubspot livechat is not working anywhere on the site anymore. So even when de-activating Translatepress the whole hubspot livechat is gone. It seems that maybe there is a conflict/incompatability between TranslatePress and Hubspot because Hubspot livechat should work even though Translatepress is deactivated. However rollbacks on Translatepress or Hubspot plugins are not working as well.
Any tips & tricks, support on how i can solve this?
Thanks
Thanks for your question. Would it be possible to include a link, so our community members can see the issue in action? It sounds like there is a JS conflict being caused by the Translatepress plugin, but it’s not possible to say with any certainty.